サムイ島からプーケットまでのバスは

The ferry was outdated, but it left on time. The bus transport was ok, but we had an unexpected 1 hour stop in Surat Thani. During the second bus drive, there was no communication at all about break times and we were very confused when the driver suddenly stopped at the middle of a busy road in Phuket and told us we had to get out. We were supposed to get dropped of at the airport, but we were nowhere near the airport. When we asked the staff member where the terminal was, she pointed to two people on the road and told us that they would transfer us. We left the bus and asked these people on the road. However, it turned out that there was no transfer and these people did not know anything. We had to book an expensive taxi, since the airport was more than 15 minutes away! Really bad service.

Driver arrived on time and all connections went smoothly

Smooth travel, no problems at all

First when we arrived at Phuket bus terminal two early in the morning it wasn’t clearly visibly marked from which window we needed to be at to present the voucher so that we was able to get our tickets. We asked one lady who kindly told us where we needed to go and that they don’t open until 07:00. Once the lady arrived and opened the window for us to present the voucher to get the tickets we was informed by the lady that the time printed on the voucher from their website for the coach was wrong so we had a 45mins wait. As we had two big suitcases weighing 23kg they had to charge us extra for this which cost us around 400 THB for the two suitcases. We were then presented with two stickers that we had to stick onto our clothes to show the driver that we were travelling from Phuket to koh sumai. We then had another ticket that we had to give to the driver to take us to the Ferry in Donsak Pier. We travelled on the coach which was very nice and comfortable. The coach was packed and didn’t leave on time as they were still waiting for more people to arrive from the coach station. The driver made two stops throughout the trip allowing us to use the toilet stretch our legs and buy some food which was very kind. When we arrived at the Ferry, in Donsak Pier the driver did not make any announcement so that everyone knew that this was the place that they needed to get off in order to catch the ferry to koh samui. We had to ask the driver if this was our stop and he told us yes. There was a little small vehicle that they had us go onto with our luggage’s to the front kiosk where we can go through to get on the ferry. When we arrived at the ticket kiosk the lady then informed us do you have a ticket? We said yes we had a voucher that we gave to the lady at the kiosk in Phuket bus terminal station. The lady informs us did she give you a ticket to get on the coach we said yes she said where is it we told her that the driver had collected it from us on the coach. As we was not able to provide the voucher and show this she was saying we had to pay for the ticket for the ferry. This caused us a lot of problems and anxiety and it really spoiled our trip as we had already purchased this ticket from October 2025 and the coach and the ferry and the pick up from Chaweng was included in the price. It was a good thing that I had downloaded the app and registered myself a account so I was able to prove my payment and show my voucher from my phone to the lady and the front kiosk. Once she had seen I had the voucher she issued us with a ticket for the ferry to Chaweng koh sumai. The lady also took a face picture so that there would be a driver at the other end to pick us up and take us to Chaweng central which took us 40mins. We was only there for three days Friday was our last day as we was leaving Saturday early morning There was no text message from the driver to inform us that the driver will be collecting us from the hotel at the time requested. I had to take the initiative and find the number to text them to ask them if someone would be coming to collect us on the Saturday. Someone did text me to say that the driver will be picking us up at the hotel for 06:30am. We were up early and organised and checked out from the hotel and waiting outside the hotel for the driver to arrive. 06:30 came and there was no driver so we had to contact them to find out what was happening. We were informed that he was on his way and that we had to wait as he was picking up other drivers as well. The driver arrived and said to us if you wanted a private taxi and not a shared taxi then you should have booked this at the beginning of your booking. We did not know what time the next ferry would be leaving and we didn’t know if the driver for the coach at the other end would be waiting for us. As nobody communicated with us to let us know what was going to be happening. The driver made a few more pick ups we then had to change coaches. The driver then made more pick ups. We finally arrived to the ferry and the driver didn’t announced that we had arrived we just had to guess and make our way out of the coach. He started taking out our luggage and he then gives us the tickets for the ferry and also the tickets for the coach. He then informs us that we have to move quickly as the ferry leaves in three minutes. We had to run with our suitcases to catch the ferry so that we would not miss this. The only good thing was that they had already issued us with the tickets for the ferry and the coach back to Phuket so we didn’t have to go through the whole fiasco that we went through on our way to koh sumia. 12GO Asia is not a bad company. It’s good if you want to save money on expensive flights but be prepared to run into some problems. And make sure you print out your voucher and you also have it on your mobile too just incase when you get to the other end they try to make you pay more money.

communication can be improved