ZM
Zuzanna MBus left late and was stopping around 30 times to pick up and drop off some passengers. Bus was so overcrowded that some people were sitting on the floor…
Phuket to Krabi, Van Van + Van, 438 Phuket Krabi Transport (รถตู้สาย 438 ภูเก็ต-กระบี่), Nov 8, 2026
VC
Vivienne CMy original bus was at 11:20 but i got to the bus stop an hour earlier and they offered to have me take the 10am bus that was leaving soon. Very accommodating and easy to navigate.
Phuket to Krabi, Van Van + Van, 438 Phuket Krabi Transport (รถตู้สาย 438 ภูเก็ต-กระบี่), Nov 7, 2026
KS
Katerina SWe bought one extra seat as it was reccomended since we had XL luggage. But extra seat was not needed in the end and even when we paid for three seats we only got 2. They tried to push in as many people as possible. Drive didnt even understand basic english. His driving was also problem. It was costantly gas, break, gas break - so annoying. Also he doesn't know how to shift gears; he kept lugging the engine, which caused some pretty unpleasant vibrations.
Phuket to Krabi, Van Van + Van, 438 Phuket Krabi Transport (รถตู้สาย 438 ภูเก็ต-กระบี่), Nov 6, 2026
YJ
Yessenia JThe company communicated well on where to meet for pick up with an easy to follow picture. They let us know when the vehicle was there and were available for questions. The drive itself was comfortable, very affordable, and safe! I was a solo rider, so safety and communication are very important for me, I highly recommend using this service and will use them again in the future!
Phuket to Krabi, Van Van, At Lanta Vacation (แอท ลันตา เวเคชั่น), Oct 15, 2026
MF
Maria FThe operator arrived more than half hour late to pick up us.
Phuket to Krabi, Van Van, At Lanta Vacation (แอท ลันตา เวเคชั่น), Oct 3, 2026
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Luis SNo stops during trip
Phuket to Krabi, Van Van + Van, 438 Phuket Krabi Transport (รถตู้สาย 438 ภูเก็ต-กระบี่), Sep 29, 2026
GW
Glyn WPick up bit late ! but great ride door.to.door will use again 😎
Phuket to Krabi, Van Van, At Lanta Vacation (แอท ลันตา เวเคชั่น), Sep 24, 2026
AW
Ashley WBest bus driver ever, helped with our bags and even stopped at 7/11 to get some snacks for the drive. He got us there on schedule and was very sweet and a very safe driver
Phuket to Krabi, Van Van, At Lanta Vacation (แอท ลันตา เวเคชั่น), Sep 10, 2026
MK
Monir K**Very Poor Driver Attitude & Unprofessional Service – 1/5 ⭐**
I am very disappointed with the driver's attitude and behavior during this transfer.
I was informed of the available pickup times and **specifically selected 3:00 PM**. However, the driver arrived at approximately **2:40 PM** and immediately started rushing us, showing an angry and irritated attitude. I calmly told him that we would be ready by the selected pickup time of 3:00 PM and that there was no need to worry. Instead, he told me that I should have been standing by from **2:30 PM**.
If the driver expected passengers to be ready at 2:30 PM, this should have been clearly communicated in advance. It is unreasonable to select a 3:00 PM pickup time and then pressure passengers for not being ready 30 minutes earlier.
The driver's attitude throughout the journey from **Phuket to Krabi** was also extremely unpleasant. Whenever we encountered traffic jams or traffic signals, he repeatedly **hit/slammed the steering wheel in frustration**. This was very uncomfortable to witness as a passenger and made me question his professionalism and emotional control while driving.
I also noticed that **one of the seats in the front row was damaged**. However, this was not a major concern for us because **we were the only two passengers travelling as a couple**, so we had enough space and it did not affect our comfort significantly. I am mentioning it only as an additional observation about the condition of the vehicle.
Overall, the biggest issue was **not the vehicle condition but the driver's attitude, lack of professionalism, and the way he treated us as passengers**. A professional driver should be respectful, patient, and calm, especially when transporting passengers on a long journey.
**I would give the driver 1/5 and strongly recommend that the company investigate this driver's behavior and provide proper customer-service and professional driving training.**
I do appreciate the **Phuket-to-Krabi transfer service itself**, as the service is convenient and useful for travelers. However, the driver represents the company, and this kind of attitude can seriously affect the customer's overall experience and confidence in the service.
I hope the company takes this feedback seriously and ensures that future passengers receive a much more professional and respectful experience.
Phuket to Krabi, Van Van, At Lanta Vacation (แอท ลันตา เวเคชั่น), Aug 29, 2026
OA
Ozlem AThe service was excellent, with a very discreet and polite driver.
Phuket to Krabi, Van Van, At Lanta Vacation (แอท ลันตา เวเคชั่น), Aug 13, 2026