O
Oliver VERY unprofessional. Starting with the reception, the woman was super annoyed at every question, while giving each passenger different directives (check in, no check in, super confusing), she didn't give us information on the whole procss either, you had to figure it out for yourself, and very overcomplicated. We had to download a different App MIDWAY to keep checking in, which wasn't functional either. Completely ridiculous. Also, the driver was super unprofessional, screaming into his phone all way long, singing terribly, smoking under the smoking prohibited sign... playing on his phone, stearing with his elbows, very terrifying ... NEVER choose this when you have ANY other options
Penang to Kuala Lumpur, Bus VIP, Billion Stars Express, May 17, 2026
EC
Ella CThe bus itself was good, very comfy. However, the bus driver was unclear about where we were stopping, I know he cannot help the traffic but we arrived a lot later than usual and were dropped far from the location it stated on 12go. It would have been nice to have been told that we were no longer stopping at the planned stop, as we then had to get a 40 minute taxi quite late at night.
Penang to Kuala Lumpur, Bus VIP, Billion Stars Express, May 16, 2026
AL
Audrey LAeroline est beaucoup mieux très long et vétuste
Penang to Kuala Lumpur, Bus VIP, Billion Stars Express, Apr 27, 2026
LB
Leandro BEveryone I interacted with in the company seemed to hate their lives and hate their customers. The driver specially seemed easily annoyed by the simplest questions. Plus the fact that the bus was one hour late
Penang to Kuala Lumpur, Bus VIP, Billion Stars Express, Apr 26, 2026
CW
Carina WIt was an 8 hour trip instead of 5 hours. We had no toilet rest and there was no toilet on the bus. We had to download an app before we could enter the bus. And pay an extra fee of 3 RM to get the ticket downloaded on the app. Although there was no change described before, we had to change from a van to the big bus.
Penang to Kuala Lumpur, Bus VIP, Billion Stars Express, Apr 22, 2026
N
Nicole Took 2 hours longer than it was meant to and the staff were not very helpful in letting us know where we had to go
Penang to Kuala Lumpur, Bus VIP, Billion Stars Express, Apr 21, 2026
AP
Anton PAC was good, not to cold as it usually. Comfortable seats, bus stoped few times for toilet break.
Penang to Kuala Lumpur, Bus Express, KPB Express, Apr 14, 2026
ML
Maik LIn the bus terminal I have download an app and have to pay a fee for downloading QR codes to enter the terminal. We arrived three hours late
Penang to Kuala Lumpur, Bus VIP, Billion Stars Express, Apr 13, 2026
MS
Michel SI bought a ticket to go from Penang Komtar to KL Hentian Duta in a little less than 5 hours.
I was put on a poorly air conditioned shuttle at Komtar, to another Penang bus station, where I had to check-in and take my bus. My bus then went to another Penang station and eventually got on the highway.
We also stopped in Ipoh.
We arrived at Hentian Duta something like 7 hours and 20 minutes after we left Penang Komtar, and there was no major traffic delay.
Penang to Kuala Lumpur, Bus VIP, Billion Stars Express, Apr 2, 2026
UP
Ulrike PThe shuttle bus to the boarding point was a minibus. As a result, it was packed and the ride to the actual tour bus, albeit short, was uncomfortable. This was followed by another transfer, from the first tour bus to a different one — perhaps due to route consolidation? This resulted in a delay of approximately 2.5 hours.
Penang to Kuala Lumpur, Bus VIP, Billion Stars Express, Mar 25, 2026
