MB
Marine BI was at the station 30 min before as requested, after waiting for 40+ minutes, contacting the operator etc, someone shows up with my details on his phone and tells me that the driver has forgotten me there so he will drive me to help his friend. On the way he kept stopping at different places to get stuffs from people or pick up and drop other people -I reached my destination 1.5 hour later than expected.
Lao Cai to Sapa, Bus Standard Car, Asian Bus Travel, Jul 21, 2026
JA
Judith APick up was a little away from station, phone signal was not working properly, so took us a while to get details, and van had actually set off without us, so had to turn around and come back, which they did quite quickly.
Lao Cai to Sapa, Van Shared van 6 pax, Grouptour (Công ty du lịch quốc tế Grouptour), Jul 12, 2026
J
Jacob The taxi didnt show up
Lao Cai to Sapa, taxi SUV 5pax, Hanoi VIP Transfer, Jun 29, 2026
KN
Kazue NI slept very well and it was very comfortable. However, there was no guidance at the reception, and no drinks were offered. The trip was fantastic.
Lao Cai to Sapa, Van Shared van 6 pax, Grouptour (Công ty du lịch quốc tế Grouptour), Jun 6, 2026
JJ
Judith JExcellent. Close to station. Waited while o ate breakfast. Took to hotel door
Lao Cai to Sapa, Van Shared van 6 pax, Grouptour (Công ty du lịch quốc tế Grouptour), May 29, 2026
WP
Wayne PWas under the impression that we would be travelling in a smaller bus for 6 passengers, ended up being a 14/16 seater.
There wasn’t enough room for luggage in back of bus, so bags stacked in door entry. Tour guide had to stand as no seats left.
Lao Cai to Sapa, Van Shared van 6 pax, Grouptour (Công ty du lịch quốc tế Grouptour), May 22, 2026
K
Kathrin Very good driver! Very easy booking. Very good support.
Lao Cai to Sapa, Van Shared van 6 pax, Grouptour (Công ty du lịch quốc tế Grouptour), Apr 23, 2026
ED
Eugenie DThe driver was 20 min late and I phoned the 12 go hotline and the woman was extremely rude.
Am very hesitant to book with the company again
Lao Cai to Sapa, Van Shared van 6 pax, Grouptour (Công ty du lịch quốc tế Grouptour), Apr 20, 2026
A
Alison Great experience. Definitely recommend, just remember to take your own toilet roll
Lao Cai to Sapa, Van Shared van 6 pax, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 16, 2026
RD
Rosa DThe bus driver took so many breaks (breakfast, coffee, car wash, packages, etc.) that it took an hour more to get to Sa Pa.
Lao Cai to Sapa, Bus Express, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 11, 2026