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Felix DThe bus was 1 1/2 hours late and the staff were not very friendly. The bus was very old and broken down; none of the technology worked.
Hue to Phong Nha SSB, Bus VIP 32 Cabin, Queen Cafe Bus (Queen Cafe Bus), Feb 24, 2026
AG
Anika GThe driver was really rude.
Hue to Phong Nha SSB, Bus Sleeper, King Express Bus, Feb 24, 2026
AH
Alberte HDelayed for hours, overfilled bus with people sitting on the floor, rude driver
Hue to Phong Nha SSB, Bus Sleeper, King Express Bus, Feb 24, 2026
IF
Ian FMany people got emails saying the bus would be delayed and then when a bus arrived there were arguments and confusion with the workers about who could get on the bus and who couldn’t. It was a confusing and annoying experience
Hue to Phong Nha SSB, Bus Cabin 24, Hoang Minh Limousine, Feb 23, 2026
MW
Marion WExcellent transfer- on time, good driver and very very comfortable seats. We booked the middle ones but the back seats looked good too and the front OK as well if you want to see where you are going more clearly
Hue to Phong Nha SSB, Bus Cabin 24, Hoang Minh Limousine, Feb 22, 2026
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Gabriella The departure time for the trip you sold me was wrong. I arrived at the pick up point and the guy told me that there's no bus at 15, it was at 16.30 instead. So I had to wait longer and I reached the destination later at night.
Hue to Phong Nha SSB, Bus Sleeper 38, Queen Cafe Bus (Queen Cafe Bus), Feb 22, 2026
MP
Maria PThe bus was almost 2h late and no one informed me, I had to message the company. It's really comfortable, there are blankets pillows and they give you water too
Hue to Phong Nha SSB, Bus Cabin 24, Hoang Minh Limousine, Feb 15, 2026
CL
Caitlin LGreat staff, very well organised. Clean bus. Great communication
Hue to Phong Nha SSB, Bus Single Cabin, HK Buslines, Feb 9, 2026
GR
Giacomo RThe journey from Hue to Phong Nha was very pleasant. Modern buses, wide berths (admittedly short, but thanks to the width you can lie sideways or curl up). The bus drivers were very friendly and drove smoothly. There was a toilet on board and a 30-minute break at a petrol station. We arrived at our destination 1.5 hours late, but there was a traffic jam due to an accident. Much more comfortable than other sleeper bus lines, we can recommend it.
Hue to Phong Nha SSB, Bus Single Cabin, HK Buslines, Feb 8, 2026
J
Jannette Really good driver. Drove carefully, not too fast. Was never on the phone and very friendly. Everything was easy arranged. Best driver we had using 12go!
Hue to Phong Nha SSB, taxi SUV 4pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Jan 31, 2026