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Osanne GWe were very disappointed with our experience. We had booked a VIP cabin for our overnight journey from Hanoi to Sapa, but upon arrival, we were moved without any proper explanation to a standard 4-person cabin, even though we were traveling as a couple.
We were simply told that the train was full, which does not justify such a downgrade. The cabin we were given was clearly inferior to the one we had booked: very limited space, extremely hard mattresses, and overall poor comfort. After comparing with the VIP cabins, the difference in quality is obvious, both in terms of comfort and amenities.
We paid a high price for a service that we did not receive. At the station, no solution was offered to us, and we were simply told to contact 12Go Asia by email.
This experience was very disappointing and did not match what was advertised. We are requesting a commercial gesture or financial compensation for this issue.
Hanoi to Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Mar 25, 2026
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Euan DTrain was on time and very clean. Staff at the station really friendly and helpful. Cabin was comfortable.
Vietnamese rail staff on the train try to sell you extras, so be careful.
Overall great experience.
Hanoi to Lao Cai, Train #SP7 VIP Cabin 2x, Chapa Express, Mar 23, 2026
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Annika DA nice cabin for 2 people. A bit of snacks wairing for us. The train left on time and we arrived on time. The ride itself was surprisingly smoth.
Hanoi to Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Mar 23, 2026
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Kara POverall this was a fine experience. We were booked on Chapa but notified the day before that we would be on a different train line as they had overbooked. There were not a lot of other trains available at that time so we agreed. We were placed in a Vietnam rail car attached to the chapa train. Chapa had tried really hard to make it look nice and in their style but if it looks like a duck, acts like and duck and quacks like duck it’s a duck. I look forward to trying the Chapa train on the return trip because their train looks really cool. The staff at check in and in the VIP lounge were FANTASTIC!!!!
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x + Shuttle Bus, Chapa Express, Mar 22, 2026
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Elie The company overbooked and made us sleep in another company's beds
Hanoi to Lao Cai, Train Cabin 4x, Violette Trains, Mar 21, 2026
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Hari HOk. Not so super. Cleanliness is good. The noise of announcement and songs makes irritation. So they give ear plug: don’t forget to put, even though heard it louder.
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Mar 15, 2026
LR
Lisa RGreat trip, super speedy
Hanoi to Lao Cai, Train #SP1 Deluxe Sleeper 4x + Shuttle Bus, Chapa Express, Mar 14, 2026
GB
Gabrielle BAfter booking got contacted by train company saying they couldn’t provide me my seats but that I could pay an upgrade. Try to negotiate but not enough. Asked to get refund and not surprised they couldn’t provide finally give me my seats. Not sure if it was spam or the real company but in both ways they tried to scam me. Got no help from 12Go. The train ride was fine. Comfortable beds but very noisy has you could expect. Barely got sleep on the night ride. Would do it again but during daytime.
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Mar 11, 2026
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Jonathan MComfortable and punctual. Highly recommend
Hanoi to Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Mar 10, 2026
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Victoria The train ride was great but I went to the bathroom at the very beginning and they were disgusting, urine all over the seat and floor... needless to say I refrained from going again the whole time
Hanoi to Lao Cai, Train #SP7 Deluxe Cabin 4x, Fanxipan Express, Mar 10, 2026