LL
Lorraine LVery easy booking the train, and everything went smoothly
Hanoi to Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Jan 1, 2026
LP
Lara PTrain was clean. There was someone at the station to help us. Since I'm pregnant they even helped with luggage and cha ges our beds to bottom bunks. Staff on the train helped us arrange transport from the station to Sapa before we got there. All in all a world class experience.
Hanoi to Lao Cai, Train #SP7 Deluxe Cabin 4x, Fanxipan Express, Dec 20, 2025
SS
Shobhit SSleeping was not comfortable. It was noisy. There should be some sound proofing or ways to cut down the noise. It impacts the next day of you haven’t slept well since we are on a holiday each day counts.
Hanoi to Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Dec 18, 2025
WL
Walter LMisunderstanding in booking Trip to Sapa:
I got a whole 7-Seat Bus for me only!
I expected one Seat in a 7 Seat Bus
Btw: the trip took 2 hours because the driver did Not find the way in the First atempt
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Dec 18, 2025
SK
Steffen KOverall, very good and safe service.
The driver was competent and driving well. He knew the important basics in English.
Car was in good condition. Pictures look more spacious and comfortable than reality though. For people with long legs, it can still become a strenous journey. All seats have plugins to charge your phone - except our two seats in the back row. Good and adecuate air conditioning.
Regular breaks for toilet and snacks.
We left Hanoi around 07:00 am and arrived to Sapa around 01:00 pm. No idea how you should be able to arrive at 12:00 already (as advertised) as traffic was fully okay and we always left on time.
We were told two times to meet the driver at Hanoi Opera House. Still, it seems that the driver intended to pick us up at our hotel first - would have been much more convenient of course. All other passengers were also picked up at their hotel. We were also driven to our hotel in Sapa.
Hanoi to Lao Cai, Van VIP 9, Eco Sapa Limousine (Eco Sapa Limousine), Dec 16, 2025
KS
Kanjana SChapa express train is so comfortable, the vip lough is clean and we can relax while waiting for the train come and VIP cabin is decorated so beautiful and more comfortable to sleep well
Hanoi to Lao Cai, Train #SP7 VIP Cabin 2x + SUV 7seats, Chapa Express, Dec 15, 2025
RD
Roger DBooked on the incorrect train. The train was requested was for 10pm and the tickets issued were for 10:40 pm
Hanoi to Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Dec 14, 2025
MS
Martin SA lot of snacks (potato chips, cookie, nuts), a coke, a water. + Wet tissue. We had 2 bed VIP class cabin. The upper beds were just lifted up. Since the floor under the bed was really dirty (dust, used water bottles, used earplugs) we had to put our luggage on one of the upper beds. The toilet room of our wagon was really small. You have to put one leg each on one side of WC in order to be able to close the door. But the toilets in neighbor wagons were bigger, if not that large that a shower cabin could fit into them. The wagon was quite shaky in comparison to the Demitrans train that we took in the other direction.
Hanoi to Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Dec 10, 2025
DJ
David JIt was a good trip there. It was nice to have snacks and amenities in the cabin. The cabin and beds were nice and clean. The process of getting the tickets is a little confusing and can be improved.
Hanoi to Lao Cai, Train Cabin 4x, Damitrans, Dec 4, 2025
NR
Naomi RThe train ride in itself was good. The bathrooms could have used a quick clean halfway through though. We were lucky enough to only be two in a 4 people carriage and I feel like they are too small for 4 unless there are kids. The operator did a weird thing where I bought tickets for the later train and they gave me tickets for the earlier one. I then had to say I wanted to cancel for them to give me the tickets that I had chosen which was a bit weird.
Hanoi to Lao Cai, Train Cabin 4x, Damitrans, Dec 3, 2025