KC
Kristina CThe cleanliness of the train was good. However, the fan that couldn’t be adjusted was very uncomfortable. The mattress was quite hard, and the train was very noisy. I would rate the train as average.
We arrived at the station with a one and a half hour delay, which is quite a lot.
Hanoi to Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Oct 7, 2025
MS
Melinda SVery professional and friendly customer service, thank you to Edward for looking after our family to ensure a positive experience
Hanoi to Lao Cai, Train #SP3 Premium Share 4x, Chapa Express, Oct 7, 2025
GY
Guo YA few days ago, a typhoon in Sapa blocked the road. We wanted to ask customer service whether the train was running, but we couldn't get in touch with any customer service. The service was terrible!
Hanoi to Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Oct 5, 2025
ST
Simone TDidn’t catch train as Sapa was flooding and we couldn’t cancel
Hanoi to Lao Cai, Train #SP3 VIP Sleeper 4x, Laman Express, Oct 5, 2025
RA
Rozy AIt was a great experience to sleep on the queen bed in the train. the train not as noisy as what i saw in the review.
Hanoi to Lao Cai, Train #SP7 Suite 2x, NewLivitrans Express, Oct 4, 2025
NE
Noelia ECabin with 4 beds but it was for us (2 people). Good beds. Cold inside the cabin.
Customer service from 12go very good.
Hanoi to Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Oct 4, 2025
JM
James MIt did arrive quite late but that was not surprising given there had recently been major flooding from a tsnuami. It was impressive we could go at all. The cabin very comfortable and the staff wee all very helpful.
Hanoi to Lao Cai, Train Cabin 4x, Damitrans, Oct 4, 2025
AF
Andreas FIt was a very old compartment. Contrary to the description, the air conditioning wasn't individually adjustable. It was very cold, especially on the upper bunks, with an extremely cold and strong airflow throughout the night. The noise from the air conditioning was deafening. The night was accordingly disastrous – hardly any sleep!
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Sep 29, 2025
M
Mwillie The Bed collapse half way despite put together back earlier. The Livitran staff refererred a connecting transport ticket to SaPa valley is marketed as a private car but in fact is a cramp mini bus with other touris onboard.
Hanoi to Lao Cai, Train #SP7 Suite 2x, NewLivitrans Express, Sep 26, 2025
C
Christopher Easy, comfortable and safe traveling in beautiful Vietnam
Hanoi to Lao Cai, Train 4 beds cabin upper berth, Vietnam Rail, Sep 18, 2025