DB
David BSomeone, Send Me The tickets via WhatsApp and Ask me of Everything was OK ?
Hanoi to Lao Cai, Train Shared Suite Cabin, King Sapa Train, Nov 10, 2025
ZB
Zohar BWe booked a Deluxe Sleeper class with Chapa Express, but what we got was not at all what was ordered. We were placed in a coach numbered 12A, which was not branded as Chapa like the other coaches (e.g. 12, 14). It was much older, the room was not as shown in the photos, the toilets were smelly, and there was no WiFi available. And worst of all, the suspension of this older coach was creeking and squeaking very loudly during the entire trip. We could hardly sleep due to the extreme noises during the entire ride.
Steping into the adjacent Chapa coach, we could see it was nothing like ours. Much newer with much better rooms and toilets, and much much quiter.
We paid for a deluxe sleeper and got a 2nd class sleeper at best.
Upon reaching them by WhatsApp, they claim this simply their "deluxe" class.
Bottom line, if you consider taking their "deluxe" class, better consider a modern sleeper bus instead...
Hanoi to Lao Cai, Train #SP3 Deluxe Sleeper 4x + Shuttle Bus, Chapa Express, Nov 9, 2025
ID
Ian DA good experience and quite comfortable. Bear in mind the train left 45mins early. Had to rush from the vip suite with the help of the kind staff
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Nov 7, 2025
SC
Sara CWe had to collect the tickets at the station, and be there at least 45 minutes before. The Fanxipan rep didn't show until 20 minutes before so we were quite worried we wouldn't be able to travel.
Hanoi to Lao Cai, Train #SP3 Deluxe Cabin 4x, Fanxipan Express, Nov 5, 2025
SF
Steve FOverall not impressed with the service
Hanoi to Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Nov 4, 2025
CG
Christina Gdriver didn‘t drive carefully
Hanoi to Lao Cai, Train #SP3 VIP Cabin 2x, Chapa Express, Oct 31, 2025
AS
Arnaud STrain is magical to spend a night. Old train but comfy. Wonderful experience
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Oct 30, 2025
LG
Laurent GNot possible to change air conditioning, no individual control panel. Noisy, bed are nit very confortable. We arrived 1 hour late
Hanoi to Lao Cai, Train #SP7 Deluxe Shared 4x, NewLivitrans Express, Oct 28, 2025
BB
Benjamin BThe air-condition was much too cold! We were not able to reduce it by our own...
Hanoi to Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Oct 28, 2025
YF
Yi FGreat experience on Chapa Express! The VIP lounge was comfortable and the service provided was great.
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Oct 26, 2025