SP
Steven Pbus was dirty and there was trash in my bed, drivers were rude and dismissive, they didnt announced the stops, getting off the bus themselves and closing the door after leaving us without option to go to bathroom till they were back and then they were mad at us. definitely avoid this company guys!
Halong to Sapa, Bus Upper Single Cabin, HK Buslines, Oct 20, 2026
HS
Hossam SThe booking was from halong bay to sapa but it turned out that there is a connection in Hanoi and the the trip is not as communicated. The only hidden reference is about the category being cabin+limousine
The problem is no transperency and this connection wasted 3 hours in my trip
Halong to Sapa, Bus Single Cabin + Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), Oct 20, 2026
JK
Joanna KEverything was as per schedule. The bus was very comfortable so everyone could sleep and rest there.
Halong to Sapa, Bus Upper Single Cabin, HK Buslines, Sep 17, 2026
IA
Iva AThe bus was scheduled to depart at 9:00 PM, so—following instructions—I arrived at the station 30 minutes early. The bus to Sapa was indeed parked there, but nothing was happening at 9:00 PM. By 9:20 PM, I was getting very anxious about the lack of activity, so I knocked on the bus door. A sleepy driver opened it, looked at my ticket, and said a different bus would be taking the trip. So, I kept waiting. I walked around the entire station looking for another bus to Sapa, but saw nothing. A short while later, another bus arrived; I ran over to show my ticket, and they let me on board. The whole wait, with no up-to-date information, was exhausting. I was also bothered by the fact that the bus didn't announce restroom stops. I had to stay alert so I wouldn't miss one, so I chose not to sleep.
Halong to Sapa, Bus Sleeper, Phuc Xuyen (Phúc Xuyên), Sep 12, 2026
CL
Catherine LExcellent driver and very nice.
Halong to Sapa, taxi SUV 4pax, Mui Ne Private Car, Aug 6, 2026
LS
Luke SWas given a window of pick up between 8:20 to 9:50pm (for what was meant to leave at 9:30pm for the international port. We arrived at 8pm to make sure we were early and the port where the buses work in and out of were closed and dark (we went there during the day to know where to go that night) so no access to anything especially toilets. By 9:30pm the number still wasn’t answering and finally text back saying a van would pick us up in 15 mins to take us to the actual bus. Then we were taken to the side of a road where the bus was waiting (7 mins drive so not sure why they didn’t just tell us to wait there for the actual bus) and we were expected to get on with still having no access to a toilet. After cracking the shits at the driver they took us to the petrol station to use the toilet. Apart from that the bus was good. Hard for me at 6 foot 4 (you are too big if over 150-160cm). Doable with my legs folded up but hard for an 9 hour ride.
Halong to Sapa, Bus Lower Single Cabin, HK Buslines, Jul 10, 2026
BM
Bander MOld car and too late
Halong to Sapa, Bus Limousine + VIP Cabin 22, Daiichi Travel, Jul 6, 2026
RV
Rebeca VCons: bus bed remote didnt work. Neither did the TVs for me or any of my family members I was travelibg with. Driver did not attempt to see if everything was ok or show us how things work
Pros: excellent 12GO remote.assistance. Pick ups and drops off at hotels very well organised.
Halong to Sapa, Bus Lower Single Cabin, HK Buslines, Jul 3, 2026
KS
Klara SDeparture was over 2 hours delayed. Nobody contacted with us. It was in our interest to know about situation.
Halong to Sapa, Bus Upper Single Cabin, HK Buslines, Jun 30, 2026
MM
Mateo MVery awesome experience. I enjoyed the ac, and the comfy bed with pillow and clean blanket. It was nice to have a charger port available and the wifi worked almost the entire trip. The driver was friendly and safe and punctual. The assistance thru the wifi app was much appreciated for pick-up directions. The bus was on time and I would highly recommend this bus service company. Best bus of my life so far!!!
Halong to Sapa, Bus Upper Single Cabin, HK Buslines, Jun 26, 2026