CS
Chutamas SThe night before my trip, staff of K Buddy called to inform me that the departure time I had booked was no longer available and offered a later departure in the afternoon or cancellation. After I chose to cancel, they called back and assured me there was a 5:00 AM there is car available. She confirmed that it would be a private transfer.
However, the vehicle that arrived was actually a metered taxi already carrying three other passengers. I ended up squeezed into the back seat with strangers for a three-hour journey.
I paid 615 THB expecting a comfortable and convenient transfer. Instead, I paid for an uncomfortable back seat for 3 travelers. If I had known it was a shared car, I would have cancelled and booked another service.
The whole reason for booking online was convenience and comfort, but I ended up paying money for a much worse travel experience. Because of this experience, I will not use 12Go again. In the future, if I need public transportation, I would rather contact the local bus station directly and book with the operator myself.
Don't be misled by the positive reviews like I was. I hope this review helps other travelers make a more informed decision before booking.
What disappointed me most was how poorly the company handled the situation. They did not clearly distinguish between a private transfer and a shared transfer when communicating with me.
My main issue is not whether the ride was private or shared. The real problem was being required to sit three adults across the back seat of a small car for a three-hour journey. It was extremely cramped and uncomfortable, especially for a long-distance trip. Had I been informed of the actual travel arrangement in advance, I would have chosen a different transportation option.
Chiang Rai to Chiang Mai, Van Minivan, K Buddy (เค บัดดี้), Jun 14, 2026
KP
Karen PBus had aircon . Comfortable seats that recline, toilet stop about halfway through. Excellent value
Chiang Rai to Chiang Mai, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Jun 14, 2026
GA
Gaia ASmall break of 10 minutes. 1 bottle of water and a wet wipe pro person. Punctual and OK. I suggest it.
Chiang Rai to Chiang Mai, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Jun 2, 2026
VM
Victor MBus seats are very hard. Bus left 15 mins late. No instructions were given in English.
Chiang Rai to Chiang Mai, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Jun 1, 2026
EV
Eloi VSuper kind and smooth trip. Highly recommend
Chiang Rai to Chiang Mai, Van Minivan, K Buddy (เค บัดดี้), May 31, 2026
HA
Han AEasy to book ticket and seat
Chiang Rai to Chiang Mai, Bus VIP, GreenBus (กรีนบัส (รถเขียว)), May 27, 2026
TW
Taylor WWet food service and on time. Thank you .
Chiang Rai to Chiang Mai, Bus VIP, GreenBus (กรีนบัส (รถเขียว)), May 21, 2026
XF
Xavi FI've got a fat girl near me, if some use 1 sit and half, have to pay for 1 sit and half
Chiang Rai to Chiang Mai, Bus Express, GreenBus (กรีนบัส (รถเขียว)), May 19, 2026
CC
Christina CWhat’s good:
- Easy to book, confirmation email sent immediately
- My transport was an 11-seater, vehicle looks new-ish and clean
- I was picked up from the comfort of my hotel (instead of having to go to the bus station)
What can be improved:
- No communication from service provider apart from the auto confirmation email. I have to WhatsApp them to ask what time is pick up (I was informed pick up is between 1 - 1:30pm) & if driver is going to come and find me in lobby
- Driver was driving very fast - it felt unsafe. He was racing through pot holes and overtaking cars. I understand this may be common / how driving is in Thailand, but felt unsafe. I rather the travel time is 4 - 4.5 hours and he doesn’t have to rush
Chiang Rai to Chiang Mai, Van Minivan, K Buddy (เค บัดดี้), May 17, 2026
SS
Samantha SWas a little bit wary about using the bus for the first time in Thailand but really pleased 😊 Bus was spacious, snacks, reclining seats and water with a toilet on board. No problems at all on the journey from Chiang Rai to Chiang Mai. All on time and easy to navigate, would use again 👍
Chiang Rai to Chiang Mai, Bus VIP, GreenBus (กรีนบัส (รถเขียว)), Apr 25, 2026