FS
Florence SWhen we booked this trip through 12Go, the journey was clearly advertised as taking 2 hours and 30 minutes, with an expected arrival time of 2:30 PM. This was the main reason we chose this operator and paid a higher price compared to the other available options, as we specifically wanted a faster transfer.
Unfortunately, the advertised travel time was not respected at all. Instead of arriving at 2:30 PM as advertised, we only arrived at 4:10 PM, which is 1 hour and 40 minutes later than expected.
We specifically paid more for this service because it was advertised as being significantly faster than the other operators. Had we known the actual travel time, we would have booked one of the cheaper alternatives instead.
We feel that the service was misleading and that we did not receive what we paid for. We are therefore very disappointed and would appreciate an explanation, as well as appropriate compensation for the difference between the service advertised and the service actually provided.
Chiang Mai to Chiang Rai, Van VIP Minivan, Pai Friendly Tour, Jul 8, 2026
KD
Koen DIn the beginning there was a tiny misunderstanding about the itinerary, but that was quite easily fixed bij the host via Whatsapp, who did his utmost best to help us.
I would recommend this service, especially since the pick-up is at your hotel, what is very convenient.
Chiang Mai to Chiang Rai, Van Van, So Good Airline Service and Travel, Jul 7, 2026
JG
Jonathan GGreat modern bus but no electrical chargers for phone and the driver didn't explain the number of stops in Chiang rai so I wasn't sure when I was going to get off.
Chiang Mai to Chiang Rai, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Jul 7, 2026
JP
Jeroen PNice and comfortable seats. Lots off space when taking vip bus. Seat 8 is the best
Chiang Mai to Chiang Rai, Bus VIP, GreenBus (กรีนบัส (รถเขียว)), Jun 27, 2026
GP
Grant PVery easy to find the bus at the station. Staff confirmed my ticket. Waited 10mins before we were asked to board.
Bus left 4mins late. Journey was pleasant no issues with a/c being to cold arrived only a couple of minutes late.
Chiang Mai to Chiang Rai, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Jun 26, 2026
AR
Amy RIncredible! Van was clean and comfortable, got there earlier than expected and driver even dropped me off at my hostel! Would absolutely recommend!
Chiang Mai to Chiang Rai, Van Minivan, K Buddy (เค บัดดี้), Jun 26, 2026
FJ
Frank JEverything went smoothly
Chiang Mai to Chiang Rai, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Jun 25, 2026
C
Chanokporn I email to change the booking date, they tell me to contact bus terminal by myself. I try to call bus terminal phone number many times but no one response. Until I go to bus terminal and found the phone number on the 12go is wrong.
Chiang Mai to Chiang Rai, Bus VIP, GreenBus (กรีนบัส (รถเขียว)), Jun 24, 2026
KR
Kevin RWe will definitely book with K Star again, the driver was on time, safe, and got us to where we needed to go quickly.
Chiang Mai to Chiang Rai, Van VIP Minivan, Pai Friendly Tour, Jun 18, 2026
OB
Or BThe bus left on time, the ride was smooth. We had 10 minutes stop for rest in the middle. The bus was clean and comfortable and had toilet.
Chiang Mai to Chiang Rai, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Jun 15, 2026