HP
Henry PBooking with12go was easy and the journey was comfortable. But the communication and interaction with the local travel company was frustrating. The time and location booked with 12go was not honoured by the local company: they could have picked me up from my hotel, and the pickup was late. But they did not explain this in the WhatsApp messages they sent. So I ended up making my own way to the location specified in the 12go confirmation and waiting.
Binh Thuan to Ho Chi Minh City, Van Limousine 9, VIE Limousine (VIE Limousine), Jan 19, 2026
AM
Anton MGreat experience. Bus was in good condition and on time.
Binh Thuan to Ho Chi Minh City, Bus Luxury Sleeper 24, Hanh Cafe (Hanh Cafe), Jan 11, 2026
YT
Yemi TTried to move us to a coach we didn’t book that was a lower standard.
Put us in the back seats with no leg room even though there were more seats
Binh Thuan to Ho Chi Minh City, Bus Luxury 19, Hanh Cafe (Hanh Cafe), Dec 28, 2025
DD
Damian DVery nice
Binh Thuan to Ho Chi Minh City, Train Second Class Seat, Vietnam Railway, Dec 19, 2025
MW
Maksymilian WIn general everything was great except the fact that the driver, when taking out the luggage has thrown my backpack into a puddle on the street (it wasn’t raining, and it was the only puddle around the vehicle) resulting in my backpack and all of the things being wet at the end of the trip.
Binh Thuan to Ho Chi Minh City, Bus Luxury 19, Hanh Cafe (Hanh Cafe), Nov 25, 2025
CT
Cam TIt was great until we changed vehicle, the announcement in english wasn't really audible, but the organisation wasn't bad, it was just a bit stressful.
Binh Thuan to Ho Chi Minh City, Bus Luxury Sleeper 24, Hanh Cafe (Hanh Cafe), Nov 17, 2025
LM
Lucy MWe travelled with this company twice and both times we found that all of the staff that we encountered were exceptionally rude. They shouted at the passengers several times and were not communicating or updating anyone. We arrived at the destinations 3 hours late both times and we had to change buses on different occasions. Would not recommend.
Binh Thuan to Ho Chi Minh City, Bus Luxury Sleeper 34, Hanh Cafe (Hanh Cafe), Aug 30, 2025
AW
Anton W12go could have been more explicit in what seat type I was purchasing
Binh Thuan to Ho Chi Minh City, Train 6 beds cabin upper berth, Vietnam Rail, Aug 19, 2025
JV
Julie VThe bus ride ended up taking more than twice as long
Binh Thuan to Ho Chi Minh City, Bus Luxury Sleeper 34, Hanh Cafe (Hanh Cafe), Jul 21, 2025
JV
Johan VDriver drove on average quiet slowly and was during a part of the trip very tired and could barely keep his eyes open.
Binh Thuan to Ho Chi Minh City, Bus Sleeper 41, Hanh Cafe (Hanh Cafe), May 16, 2025