BP
Bethany PAwful experience. We received almost no useful information other than a 7:00 a.m. pickup in Uluwatu and an estimated arrival in Gili T at 12:00 p.m.
We messaged the shuttle company the night before and were told the driver would arrive between 6:30 and 7:00 a.m. However, the driver messaged us at 4:00 a.m. asking us to be ready for 6:00 a.m. We checked out of our hotel and were ready on time, but we were not actually picked up until 8:15 a.m.
Our booking stated “Uluwatu shuttle bus,” but instead of heading directly to the harbour, we had to travel to Ubud to pick up additional passengers. This information was never disclosed when we booked. What should have been around a 2-hour drive turned into a 5-hour journey to the harbour, followed by the boat trip. As a result, we didn’t arrive in Gili T until 5:00 p.m., five hours later than advertised.
The booking also failed to mention that we would be travelling via Ubud or what time our boat departure would be. Had we known the true itinerary, we would have paid for a taxi instead, which would have been a far better option.
To be fair, the driver was lovely, and the late pickup was apparently due to a road accident, so I cannot fault him. My issue is with the misleading information and unrealistic travel times advertised by 12Go. The journey we booked was not the journey we received.
I definitely will not be booking through 12Go again.
Bali to Gili Trawangan, Van Taxi + Ferry, Bali Magir Trans, Jun 11, 2026
KK
Kavya KMy trip was so smooth. The driver was amazing and so kind. The ferry was quick and comfortable.
Bali to Gili Trawangan, Van Van + Ferry, Asia Book Now (https://asiabooknow.com), Jun 4, 2026
JV
John VThe driver (Rizky) was perfectly on time, very friendly and funny, which made the ride even more enjoyable. He also drove very safely and professionally. Everything went smoothly from start to finish. I can definitely recommend booking with this company and would use them again anytime!
Bali to Gili Trawangan, Van Taxi + Ferry, Bali Magir Trans, May 30, 2026
G
Gaelle The personals very kindly and the boat are so secure
Bali to Gili Trawangan, Ferry Speedboat, Gili Gili Fastboat, May 14, 2026
A
Alexander Very nice boat, good service including pick up at the hotel
Bali to Gili Trawangan, Ferry Giligetaway 2, Gili Getaway (Gili Getaway), May 10, 2026
EP
Ella PIt was delayed almost an hour
Bali to Gili Trawangan, Ferry High Speed Ferry, Karunia Jaya Luxury Cruise, Apr 18, 2026
B
Bhushan The boat was scheduled to leave at 1.20pm but left at 2.15 or so..they were late
Bali to Gili Trawangan, Ferry Aluminium Fast Ferry, Wijaya Tramena, Apr 7, 2026
IR
Ilona REkajaya was great! Took the 8am ferry to Gili T from Serangan port, and all went well. Friendly customer service, well organized, mostly on time, and the ride was so comfortable that I fell asleep for an hour. After reading reviews from all the ferry providers in this area, I was pretty nervous, so opted for the biggest boat with morning departure. After this first ferry ride, I could see how the waters could develop big waves, depending on the weather. We had good weather but still glad I picked the big boat (it was the long one in the second picture). Just an fyi that large luggage is stored outside on top. Taking my big backpack inside was fine, especially since the boat was less than half full that day. The ferry also makes stops at Nusa Penida, Nusa Lembongan, and Sengigi, then went on to Gili Air (maybe more?), but we stayed on the same ferry (no boat switches).
Bali to Gili Trawangan, Ferry Speedboat, Ekajaya Fast Ferry (Eka Jaya Fast Boat), Apr 1, 2026
AN
Anton NThe bus driver twice changed pickup point on 500m away and then 1.5km away. I had to take taxi. After I took a taxi he wanted to change the pickup point one more time.
The speed oat was fine
Bali to Gili Trawangan, Van Taxi + Ferry, Bali Magir Trans, Mar 30, 2026
M
Melanie There even was an ac, the boat was quick and comfortable.
Bali to Gili Trawangan, Ferry Speedboat, Ganggari Fast Boat, Mar 22, 2026
