NB
Nicole BWe have tried to book on cheaper chambers which were both cancelled upon booking and payment. Then, VIP cabin has been booked and confirmed. We have been informed prior to departure that an alternative train would be used. Our room was definitely not a VIP cabin. This was one of the cheaper cabins we have tried to book before. Room and toilets were clean. Train was uncomfortable, too noisy and definitely not worth the price.
There is a VIP waiting lounge before departure, but lounge is too small for all the VIP tourists. We saw so many people getting rejected entering VIP lounge
Hanoi to Lao Cai, Train #SP3 VIP Cabin 2x, Chapa Express, Nov 8, 2025
ID
Ian DA good experience and quite comfortable. Bear in mind the train left 45mins early. Had to rush from the vip suite with the help of the kind staff
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Nov 7, 2025
SC
Sara CWe had to collect the tickets at the station, and be there at least 45 minutes before. The Fanxipan rep didn't show until 20 minutes before so we were quite worried we wouldn't be able to travel.
Hanoi to Lao Cai, Train #SP3 Deluxe Cabin 4x, Fanxipan Express, Nov 5, 2025
SF
Steve FOverall not impressed with the service
Hanoi to Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Nov 4, 2025
CG
Christina Gdriver didn‘t drive carefully
Hanoi to Lao Cai, Train #SP3 VIP Cabin 2x, Chapa Express, Oct 31, 2025
AS
Arnaud STrain is magical to spend a night. Old train but comfy. Wonderful experience
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Oct 30, 2025
LG
Laurent GNot possible to change air conditioning, no individual control panel. Noisy, bed are nit very confortable. We arrived 1 hour late
Hanoi to Lao Cai, Train #SP7 Deluxe Shared 4x, NewLivitrans Express, Oct 28, 2025
BB
Benjamin BThe air-condition was much too cold! We were not able to reduce it by our own...
Hanoi to Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Oct 28, 2025
YF
Yi FGreat experience on Chapa Express! The VIP lounge was comfortable and the service provided was great.
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Oct 26, 2025
FK
Finja KEverything was great!
Hanoi to Lao Cai, Train Shared Deluxe Cabin, King Sapa Train, Oct 26, 2025