PM
Paul MMy train was confirmed only 4 hours before the train and I had been told it was canceled. Dont book with them
Hanoi to Lao Cai, Train Deluxe Cabin 4x, Et Pumpkin, Aug 12, 2025
GS
Giulia SThe train journey itself went fine. The carriage wasn’t very clean, but the sheets were, so we slept well. The huge problem was getting confirmation for the train. On the morning of departure, we still hadn’t received any confirmation and didn’t know whether we would be able to travel or not. Starting from the day before departure, I had been opening support requests with 12Go regarding this issue (as they cannot be contacted by phone at all) but received no response.
Of the only day we had planned in Hanoi, we spent the entire morning trying to locate the offices of Et Pumpkin (the service provider) and 12Go around the city, but they were nowhere to be found. We then went to the station and, after several attempts, the station staff gave us a phone number to call. At first, they told us the train was fully booked (on the same day, after I called), and only after my complaints did they find us a seat. Later we found out that Et Pumpkin is actually called Vicsapa train. Unfortunately, we weren’t even in the sleeper car of either of these providers — the berth was much worse than the standard ones.
Hanoi to Lao Cai, Train Deluxe Cabin 4x, Et Pumpkin, Aug 12, 2025
CC
Charlotte COvernight VIP cabin was clean, as were the toilets. Bed was hard but then expected it on a train! Good VFM. Only marked down as WiFi not available. Staff were lovely. Defo recommend.
Hanoi to Lao Cai, Train VIP Cabin with double bed, Damitrans, Aug 11, 2025
MS
Marilou SI traveled from Hanoi to Sapa Lao Cai on August 8, 2025, and overall, the experience was good. The vehicle was clean and comfortable, and the operator arrived on time. Communication through WeChat was prompt and helpful, which made coordination easier.
However, there were areas for improvement. No one assisted us with our bags upon boarding or arrival, which was a bit inconvenient. I also wasn’t informed beforehand that the comfort room available was for public use rather than private. Additionally, there was no clear confirmation if a car transfer from the train station to the hotel was included in our booking, which caused some uncertainty.
A small but nice touch that could enhance the experience would be to include a morning coffee or hot chocolate in the package. Overall, it was a decent trip, but with a few adjustments, it could be even better.
Hanoi to Lao Cai, Train #SP3 Suite Queen Cabin, Chapa Express, Aug 11, 2025
JV
Jo VThe train was nice but old and it was very hot at night. The beds were ok and we were glad with the snacks, water, beer, banana and chips.
Hanoi to Lao Cai, Train #SP3 VIP Sleeper 4x, Laman Express, Aug 10, 2025
NY
Nicolas Ytrain not very clean
Hanoi to Lao Cai, Train Cabin 4x, Damitrans, Aug 9, 2025
AL
Andrea LEverything was perfect!
Hanoi to Lao Cai, Train #SP3 VIP Cabin 2x, Chapa Express, Aug 8, 2025
AH
Antony HWe left a cap and sunglasses on the shuttle bus but nobody found them
Hanoi to Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Aug 8, 2025
NB
Nicola BThe train was extremely noisy and we didn't sleep.
Hanoi to Lao Cai, Train Cabin 4x, Damitrans, Aug 6, 2025
AM
Anna MVery heavy airconditioning, no helpful staff to solve it, no english speakung. Poor sleep as a result.
Hanoi to Lao Cai, Train #SP7 Deluxe Cabin 4x, Fanxipan Express, Aug 5, 2025