LS
Loren SIt doesn’t deserve even one star.
Avoid this company if you don’t want to have a headache.
First i booked and paid my trip to Gili one day before departure which was confirmed.
One hour before pick up they texted me that boat is already full and there is no next boat to Goli. So i had to reschedule my hotel at Gili ane also the company rescheduled my trip to Gili for the next day and they confirmed it.
So the next day driver should pick us up at the hotel at 9.00 am.
He texted me message at 5am when we were still sleeping that he will pick us up at 5.20 am.
No previous updates like he thinks im awake the whole night waiting just for his message when he will pick me up.
When i inform company that i booked and paid pickup for 9.00 am, they said that later boats are not operating due the waves, which was lie because I took taxi and went to the port and I bought new ticket and went to Gili. Also the company I took to Gili told me that today is good weather and there is no waves and that previous company lied to me to avoid refund.
So at the end I had to go myself to port and buy new tickets.
This company deserves to be reported to police as a scammers!
I even contacted 12go support who didn’t helped me at all, bad customer service from them as well.
Regards.
Bali to Gili Trawangan, Ferry Ferry, Bali Magir Trans, Sep 11, 2025
PG
Pablo GTicket name was ubud transfer hotel but the day before I was asked to go until a supermarket in Ubud for pick me up
Bali to Gili Trawangan, Ferry Van + Ferry, CV Indo Tour, Sep 7, 2025
ME
Markus EVery good ... but the Air Condition was to Cold.
Bali to Gili Trawangan, Ferry Speedboat, Wahana Virendra Fast Boat, Sep 7, 2025
LB
Lina BIt was great. Perfect. The driver was on time, super pleasant, and I could play music during the ride, which I really appreciated!! I can’t wait to come back thanks to you, Pranandika Arya Hudatara!!
Bali to Gili Trawangan, Ferry Ferry, Bali Magir Trans, Sep 5, 2025
PV
Pauli VWe sat in a hot car for an hour before everybody was in the car, lot of waiting, but eventually we arrived to gili trawangan
Bali to Gili Trawangan, Ferry Van + Ferry, CV Indo Tour, Sep 4, 2025
KB
Kristin BThe journey was smooth and comfortable. They played Mr Bean in the cabin and gave us snacks and water. The staff came round asking if everyone was ok.
We were a bit delayed due to bad weather, but this affected all boats. They communicated updates via WhatsApp the day before. Great service :)
Bali to Gili Trawangan, Ferry Speedboat, Gili Gili Fastboat, Aug 30, 2025
ME
Maria EDeparture on time and and everything was perfect, no surprises
Good service, operator recommanded!
Bali to Gili Trawangan, Ferry Speedboat, Ekajaya Fast Ferry (Eka Jaya Fast Boat), Aug 29, 2025
WH
Wassim HGreat ride with Pranandika Arya Hudatara from Magir Trans, was really nice!
Bali to Gili Trawangan, Ferry Ferry, Bali Magir Trans, Aug 29, 2025
S
Stefania The weather was good, and the trip was fine. However, the travel time predicted by 12go is completely incorrect. It takes 2.5 hours if everything goes well. They almost always miss the scheduled departure time. Otherwise, the boat was fine, and the trip went well.
Bali to Gili Trawangan, Ferry High Speed Ferry, Gili Getaway (Gili Getaway), Aug 27, 2025
CA
Christopher AFor this trip the tour operator was on time and very kind, the journey is very good and he assisted us until boarding.
I highly recommend, thank you very much.
Bali to Gili Trawangan, Ferry Standard Class, Ostina Fast Boat, Aug 27, 2025