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Vienna Extremely disappointing experience from start to finish. The company changed our departure time at the last minute to an hour earlier, which meant we missed the bus as we were still completing the Ha Giang Loop. When I asked for a refund, they refused and instead moved us to the later bus, leaving us stranded in Ha Giang for an extra three hours with nothing to do.
The replacement bus then arrived 40 minutes late (kind of ironic), and the air conditioning was broken. Partway through the journey, we were unexpectedly taken off the sleeper bus and transferred into a minivan with no explanation. The driver was rude, grumpy, and drove recklessly, repeatedly making dangerous manoeuvres that came uncomfortably close to several moped riders. The whole ride felt unsafe.
To top it all off, there were no rest stops during the journey, and we arrived in Hanoi more than two hours later than scheduled.
Overall, the communication was poor, the service was disorganised, and the journey was uncomfortable and stressful. I would not recommend this company.
Ha Giang to Hanoi, Bus Cabin 24, Vin Bus, Jul 16, 2026
R
Rudra We will continue to use this company's services.
Ha Giang to Hanoi, Bus Cabin 24, Vin Bus, Jul 15, 2026
L
Leighton We contacted them well in advance, and they arranged a bus to pick us up directly at our hotel. We will use their service again.
Ha Giang to Hanoi, Bus Cabin 24, Vin Bus, Jul 13, 2026
J
Jules Great - We had a good sleep on the bus.
Ha Giang to Hanoi, Bus Cabin 24, Vin Bus, Jul 13, 2026
A
Anouk The bus was very comfortable, everything went according to plan. it was great.
Ha Giang to Hanoi, Bus Cabin 24, Vin Bus, Jul 12, 2026
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Pierre Seats were comfortable, and the rest stop came just at the right time! Communication by operator was via WhatsApp, and was very good. Would travel with again 😊
Ha Giang to Hanoi, Bus VIP 18, Daily Limousine, Jun 18, 2026
MS
Marie SThe bus was new and nice. We did just 1 stop. The drive was a bit bumpy so I cannot sleep much. Overall it did its purpose.
Ha Giang to Hanoi, Bus Lower Single Cabin, Sao Viet, Jun 16, 2026
HN
Herman NReally good service
Ha Giang to Hanoi, Van VIP Limousine 10, Phan Travel (Phan Travel), Jun 4, 2026
JH
Jodie HThe driver stopped once early in our trip for a toilet stop and then not again, despite an older man requesting a toilet stop. The bus interior was not particularly clean and looked pretty old.
Ha Giang to Hanoi, Bus VIP Sleeper, Good Morning Cat Ba Bus (Good Morning Cat ba), May 11, 2026
NA
Nicolas ABooked 2 days in advance, 5h before the trip they informed us that they are overbooked, proposed a less convenient alternative trip later the same day. I declined and kindly asked for my reimbursement…which they still did not make
Ha Giang to Hanoi, Bus Limousine, Bang Phan, May 1, 2026