TF
Tohko FWorst experience I’ve ever done. They never picked me up. I’ve been waiting for 1 hour and they forced me to move around to find the bus. And another 30 mins wait they just told me I was too late and I missed the bus. The craziest part was while I was waiting, I texted and called to operator several times to make sure they will pick me up. I even shared my location. And Operator kept saying it was okay the driver was on his way. And I missed the bus. It was completely their fault. So the operator misunderstood my location which was so ridiculous. And he never apologized to me and even talked to me like it was my faults I will not recommend this company. I chose it because I saw some comments said it was on time and price was little more expensive than others so I thought it would be comfortable ride. But Ended up with worst experience and destroyed my whole travel plan. And they never paid me back.
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Yortdoy Travel (ยอดดอย ทราเวล), Feb 3, 2026
UW
Ursula WWe booked two trips with Sarah Transport (Vientiane -> Vang Vieng and Vang Vieng -> Pakse via overnight bus). Both times everything worked well. For the night bus trip there were long waiting times at the office of Sarah Transport in Vientiane and again at the bus terminal. But these were communicated clearly beforehand and we knew what we signed up for. We were a bit nervous about the night bus but they did a good job explaining everything. They brought us to the bus station and walked us to the bus we needed to take. The night bus itself was an adventure, for sure. IF YOU ARE A SOLO TRAVELLER be aware that you'll share your bed with another person. The beds are quite small and I doubt it's possible to sleep in there without physical contact. If you don't mind, you're good. In case that's a problem for you, you might want to find yourself a travel companion beforehand that you don't mind spooning for the 10h you'll be on that bus (we arrived at 7:00am, scheduled arrival was at 8:00am). We travelled as a married couple so that was fine.
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Feb 1, 2026
ST
Sai TI didn't even get confirmation email, results I have to make a new booking right at the station, and there is no refunds option for this, Bad at the maximum level
Vientiane Hotel Transfer to Vang Vieng Town, Train #C82 Second Class Seat, China Railway (中国铁路), Feb 1, 2026
MC
Martha COverall good. The driver was on time and his driving was very safe and efficient. Only downfall was the van itself was incredibly cramped with the amount of bags, but not an issue for the 2 hour journey, if it was longer it may have been.
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Jan 26, 2026
G
Giuseppina We areived one hour late, but the trip was good
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Jan 24, 2026
PD
Polina D12go send confirmation after my request
Vientiane Hotel Transfer to Vang Vieng Town, Train Second Class Seat, Laos Railway by Family Service, Jan 19, 2026
TD
Toasty DFast ride in a new van. Very nice
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Jan 16, 2026
MG
Marc GOn Time
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Jan 11, 2026
WW
Wayne WDriver and car was superb, we arrived 1 hour early and he accomodated
Vientiane Hotel Transfer to Vang Vieng Town, taxi SUV 4pax, RG Adventure (RG Adventure), Jan 2, 2026
LP
Lars PThis could have been at least 1 hour shorter. We waited a long time for other people at pickup and then again for the same people at the toilet break.
At some point you have to leave people behind/not take them, I am sorry. What other sense does a pickup time make?
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jan 2, 2026