DO
Darragh OFamily service, more like family disservice, absolutely terrible company.
My girlfriend and I were due to travel from Vientiene to Vang Vieng on a transfer that included hotel Vientiene hotel pick-up. As per the travel guide, the passenger should have been dropped from the hotel to the private bus transfer in Vientiene.
Instead, the driver was an hour late to our hotel after we had contacted Family service twice. When we were finally collected, the driver spoke very little English and brought us to a rural bus station for our “private” transfer.
The driver left without explanation and stranded us in the bus station where our transfer was nowhere to be seen and nobody spoke any English. After some discussion (via Google translate) with the bus station staff, they agreed for us to travel on a public bus service once we had paid the fare.
The bus waited in the station for 3 hours without air conditioning before departing. During the process, the bus station staff were helpful and this was appreciated. Family service on the other hand were nothing short of a disgrace. This company knowingly stranded two customers in a rural bus station and put us in a difficult situation.
This also happened with multiple passengers on board our current public transfer so it seems to be a regular occurrence.
DO NOT USE FAMILY SERVICE!
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), May 11, 2026
MG
Mitchell GFour times the actual cost of buying tickets at the station.
Vientiane Hotel Transfer to Vang Vieng Town, Train #D88 Second Class Seat, China Railway (中国铁路), Apr 25, 2026
DM
David MPickup was punctual. Must people were ready at their respective hotels except a group of locals who had not finished breakfast so we had to wait 20 minutes. IMO the driver should not wait - if they're late it's their problem.
Then tanked up.
Then passed out hotel 1 hour after being picked up there
But when we finally got glon the highway to VV it was fast and smooth.
Just too much racing about back lanes in VTN.
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Apr 13, 2026
AO
Alelie OExcellent. Vientiene to Viang viene. on time, driver was nice
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Apr 4, 2026
CC
Consuelo CHe didn’t take me to the drop off choose
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Yortdoy Travel (ยอดดอย ทราเวล), Mar 10, 2026
LF
Luise FTo late. Minivan changed into a Bus. Bus needed even more time.
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan + Bus, Buasai Travel, Mar 8, 2026
SA
Simon AComfortable train. 20 minutes late on 45 minute journey. The wonder of high speed rail.
Vientiane Hotel Transfer to Vang Vieng Town, Train Second Class Seat, Laos Railway by Family Service, Mar 6, 2026
JE
John EI received the train tickets after departure
Vientiane Hotel Transfer to Vang Vieng Town, Train First Class Seat, Laos Railway by Family Service, Feb 25, 2026
GL
Guillaume LReplaced mini bus by bus and took more than 1 hour to depart
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Feb 16, 2026
CR
Christopher ROk. Bus broke down on route but was fixed in an hour
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Feb 14, 2026