PV
Paul VI am usually not too critical but this one wasn’t good. Booked a transfer from our airport hotel in Vientiane to Vang Vieng and were not picked up without any notice. After a call to the company running the service we were told our hotel was too far and we should report at another hotel for the next bus. Here we were picked up by a TukTuk who took us to a meetingpoint were we stuffed in a very hot bus, certainly not the minibus on the picture and departed 85 minutes late. Three hours after we were due to be picked up we passed our hotel (which was too far) enroute to Vang Vieng. Fortunately despite the temperature in the bus the rest of the trip was uneventful.
Not 12GoAsia to blame but Family Services which was running the service.
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Aug 11, 2026
GP
Gena PGreat service. Fast, professional, convenient.
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jul 25, 2026
JG
Jack GOn time and the seats were comfortable
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jun 14, 2026
KC
Keylee C(This is for the Vientiane -> Vang Vieng bus/van). It was okay. It was not the same van/bus as the picture, it was much older. But it worked so I don’t really care. Our hotel was out of the pick up area so we went to the sarah transport office (near veintiane night market area) 30min before the time it was scheduled for like we were told. We didnt end up getting picked up until 30min after the initial time we were given - so we were there waiting for almost an hour. Didn’t bother us, but that information just wasn’t clear. We were fine waiting there though, there was outlets to charge our phone and it was cool in the building.
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jun 8, 2026
GM
Grayson MSadly I was missed in hotel transfer pickup. When I messaged asking what time I would be picked up (20 minutes after specified pickup time), they responded that they are already on their way to the destination and asked if I was picked up. I said no.
They then said they were on their way back, and I was picked up, however that transport operator was not Family Service, so I am not quite sure what happened there...
End of the day I got to where I was going
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Jun 7, 2026
DM
David MPickup was punctual. Must people were ready at their respective hotels except a group of locals who had not finished breakfast so we had to wait 20 minutes. IMO the driver should not wait - if they're late it's their problem.
Then tanked up.
Then passed out hotel 1 hour after being picked up there
But when we finally got glon the highway to VV it was fast and smooth.
Just too much racing about back lanes in VTN.
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Apr 13, 2026
AO
Alelie OExcellent. Vientiene to Viang viene. on time, driver was nice
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Apr 4, 2026
CC
Consuelo CHe didn’t take me to the drop off choose
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan, Yortdoy Travel (ยอดดอย ทราเวล), Mar 10, 2026
LF
Luise FTo late. Minivan changed into a Bus. Bus needed even more time.
Vientiane Hotel Transfer to Vang Vieng Town, Van Minivan + Bus, Buasai Travel, Mar 8, 2026
GL
Guillaume LReplaced mini bus by bus and took more than 1 hour to depart
Vientiane Hotel Transfer to Vang Vieng Town, Van Standard, Family Service (Family Service), Feb 16, 2026
