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Bus was late but I was notified of the time change and was able to grab food before. The bus was very clean and nice. Comfy seats and we had one big break stop which was nice as well. The shuttle dropped me right in front of my hostel which was great! Definitely recommend.
รถบัส วีไอพี 14, Grouptour (Công ty du lịch quốc tế Grouptour), 1 ธ.ค. 2023
The customer service was great. They picked us up at our step door. The bus was a bit old and dirty, but everything worked well (A/C, seats, curtains, etc. The driver was nice and helpful but his driving was terrible, speaking on the phone with no hands-free, speeding, overtaking in curves...etc. we arrived well, fortunately, and he took us to our hostel.
It was our first time on a bus in Vietnam.
Overall, it was a good experience, the seats were really confortable, but at certain points we were a bit lost so here’s some advices :
First, it’s not 1, but 3 buses that are taking you to Ha Giang. The first one (a small one) takes people from many places in Hanoi and then to the main bus. In Hi Giang, the bus drop you to another place (not T-Bus office) and another small bus drop people to there hotels. Since we booked with 12go, we tought that the mini bus would’ve drop us at T-Bus office but they didn’t… or they forgot, whi knows, so we asked the driver to drop us at a certain point because it was faster to walk then to wait that all the travelers have been dropped at there hotel.
Second, never think the bus is gonna be on schedule. Our was a bit late, but after reading the comments, 45 mins is not that bad after all.
Third, go the toilet just before you take the bus : next stop is 4h later. Take some snacks before as well if you think you are gonna be hungry.
But yeah, knowing all that, your trip should be perfect!
Van came to pickup from hotel
Van was good but we got the last seats which was more bumpy
Most of the AC vents cover were not working so heavy Aircon coming on your face which you can't stop in already cd weather of December
Blankets were provided which was good
Overall good, I wish I could block seat number at the time of booking
Bus driver wouldn't stop to let passengers use the bathrooms. Couple of girls were crying it got so bad
รถบัส ห้องโดยสาร VIP, Luxury Van Limousine (Luxury Van Limousine), 2 เม.ย. 2024
RS
Riccardo S
The trip was good. It got to the arrival on time, reasonably clean. The tricky part was the beginning, nobody spoke english and the bus station looks like a very scary place at night
brand new bus, sooo much comfortable and clean, smelled nice. it was delayed about 20min but we didn't mind. communication with duc duoc company was great- they sent us plates of the bus, etc. driver was driving pretty safe, overall was nice although didn't speak any english. it would be nice just to say in english how many minutes is toilet/dinner stop :-)
Pros: Comfortable bus
Cons: Bus left 1 hour later than original scheduled time. The driver and the accompanying colleague of his couldn’t speak English, so they did not communicate why they are pate
