VR
Viktor RThe VIP bus never showed up, without any information from the company. 1,5 hours later we instead got instructed to go on another bus (a sleeper bus of lower standard). Arriving in Hanoi 3 hours later than planned. After contacting 12go we got a minor refund, but it didn’t even cover the price difference between VIP and sleeper bus. Better than nothing though.
รถตู้ วีไอพี, Truly Hagiang (Du lich Á châu), 28 มี.ค. 2023
EV
Elgi VBus was already more than half hour late. In the end we came to the endpoint 3 hours late. We had to go in another bus and people were delivered at their homes so we made a lot of stops. Very bad.
รถบัส ตู้นอน 40, Techbus VN JSC (Techbus Vietnam Joint stock company), 27 มี.ค. 2023
A
Alexander Bus was really great, service was really bad. We had to wait 1,5 hours on the street in the middle of Hanoi to wait for the transfer to old quarter where we paid for. The driver didn’t show up, so we had to take a taxi and pay extra. Very bad.
รถบัส วีไอพี 22, Techbus VN JSC (Techbus Vietnam Joint stock company), 25 มี.ค. 2023
MN
Matas NThe air conditioning outlets were broken and it was too cold in the bus.
Driver does not not any words in english even he drives a bus full of tourists.
Driver do not know who, where and when he has to pick up and driving all around the city three times even when the bus was full.
The bus is very unstable and jumpy, you can get sick very easily.
Driver does not say when and where and how long the stop will be.
รถบัส VIP 13, Daiichi Travel (Daiichi Travel), 14 มี.ค. 2023
FS
Finian SUsed this company twice and both times the buses were spotlessly clean and the drivers were really safe, not speeding or driving erratically but not going so slow either. A bit of horn beeping - as is the norm in Vietnam. The drivers / guides also spoke some English and scheduled in regular stops. Well organised company, would use again.
รถบัส VIP 13, Daiichi Travel (Daiichi Travel), 6 ก.พ. 2023
SB
Sarah BVery comfortable journey - nice big beds / very clean. The staff were a bit rude but as the bus was on time and the facilities were good we didn’t mind this!
รถบัส วีไอพี 24, Daiichi Travel (Daiichi Travel), 21 ม.ค. 2023
TG
Tim GStaff was unfriendly and rushed. Stops weren't communicated clearly.
Hoped it would have gone straight to the communicated endpoint in Hanoi. Instead, when we got near Hanoi we suddenly needed to get out of the bus, into a smaller one which would drop everyone off. This was taking extremely long, with some unexplainable out-of-city errands way after midnight. We arrived more than 2 hours later (at 3am).
รถบัส ตู้นอน 41, Grouptour (Công ty du lịch quốc tế Grouptour), 26 ธ.ค. 2022
TC
Thomas COur trip was smooth and effortless. The Bus was immaculately clean and the driver and assistant were very helpful and friendly. The beds in the bus even had massage chairs and the driver dropped us off at the airport terminal which was unexpected and made our onward journey very easy. Highly rated company, we would definitely use them again.
รถบัส รถนอน, Bang Phan (Bằng Phấn), 22 ธ.ค. 2022
PM
Paul MDriver arrived 2 hours after scheduled pickup time.
We payed for VIP 22 sleeper bus, but were inside a 7 seater car for the whole journey.
รถบัส วีไอพี 22, Grouptour (Công ty du lịch quốc tế Grouptour), 6 ธ.ค. 2022
BB
Barbora BOverall everything was OK, we were late 1 and half hours. The first hour we were just stopping by random places, to take gasoline, or for unknown reason.
They didn't have me on their list, basically forgot that they should pick me up 😃 Thankfully, another couple was waiting for the bus at the same stop and the driver came to pick them up. Otherwise, I think they would just forget about me. The driver didn't understand a word in English and at the beginning he was showing to me by gestures to stay because I wasn't on his list.
At the end, I got into the bus and there was one more person sitting next to the driver as they over counted their passengers 😅
Their whatsapp support is good, though. Maybe it's better to contact them and confirm the booking.
รถตู้ วีไอพี, Truly Hagiang (Du lich Á châu), 17 พ.ย. 2022