I almost missed the bus because the address wasn't clear enough.
And the driver didn't stop using his horn for a second, which was very annoying and disturbing.
Plus, if there should be only 3 stops in the beginning and 3 stops at the end, why there were 5-6 stops to lift people to the bus with so much waiting without air conditioning?
The staff were very friendly and helpful. Unfortunately we were delayed by an hour, which we expected, considering the weather conditions on the day. I very much enjoyed all the text notifications and a map to track the progress of my journey. I also appreciated the toilet break halfway through the journey.
The trip itself was comfortable, but company sent me gps coordinates of pick up point and then called to tell me they were unable to pick me up at that point. So I’m a mad rush I had to find transport to take me to the pick up point specified over the phone (after much confusion)! This incurred additional costs and stress….
The buss was impressively punctual. Texting an actual pin location for departure was immensely helpful. As a tourist sometimes there’s a disconnect in where I think I’m supposed to go and reality. The pinned location made it seamless and no doubt it was the location
The bus and Journey was great except I got there a bit before seven and my bus has left at 6:40 at that pick up point so I had to by another ticket. I Dont blame it on the company but on 12goasia. They do tell you to be there 30 minutes before but couldnt they not tell you the time of départure ar each pick up point ? The info is available on the nuego website. Next Time I Will book directly via nuego!
THE BUS WAS black and not white like in the picture. The place was easy to find, and they called me an hour before time too. They don't really speak English. The AC was working but I didn't use it at all. The ride was alright. I will take it again.
Unclear where to wait for coach ( owner of India Oil pump let us in cool rm ). Instruction to be there half hr before was redundant!
Then drop off @ Tikal hospital turned out to be wrong hospital of two same.. so were half hr away & had to Uber in to hotel !
Bus departed 90 minutes late. I even don't know if that was the right bus, but my ticket was accepted and I got to my destination. Don't expect punctuality in India.