Terrible experience. They overbooked the bus and rudely pointed at the front seat by the driver to move me there. Spent the whole trip watching the driver pick his finger nails and use his phone while swerving all over the road.
Comfy bus was great. However, we were delayed by around 30 minutes by the driver finding a petrol station and filling up. We then only went 15 mins until the first rest stop when we really just wanted to get going by that point as it had been 45 mins and we were still very close to our starting point which was frustrating.
Terrible experience bus crashed about 10 minutes in they looked at bus decided it was ok without saying anything. Then about an hour from hanoi made us get off the bus on the side of the motorway to get a smaller vehicle. Would not recommended felt very unsafe
We ended up in more of a bus than a van but it was even more spacious and had so much room. It went exactly on time and got us to Tam Coc a little bit later than expected but not by much. Would highly recommend.
The whole journey was smooth in each connection, so we didn't need to wait long. The staff was very helpful and friendly. The total journey was about 3 hours. And the staff arranged a transfer close to our hotel, which was a big plus. I also used this company for Ninh Binh to Cat Ba. Highly recommended.
It's bus + speedboat. The total time is nearly 6 hour, including 30min lunch time and waiting time (15-20min for the speedboat together with the other Daiichi group). However, the staff were great and did the good job to get us to the hotel. Despite the longer travel time, the overall was still great.
The bus turned up right on time. Convenient journey
รถทัวร์ ที่นั่ง, Daiichi Travel, 15 ต.ค. 2026
I F
Isabelle F
Bus Was clean inside and we got 2 blankets to feel comfy. Bus stopped two Times and we had Time to go the bathroom, no need to use toilet in the bus. We’ve lost time to arrive to Sapa cause we stopped to wash the bus. Company should do it without customers it will be better.
I was texted by two different numbers who “confirmed” 5 different pick-up times. The communication was very confusing and unclear. My seat was in the middle of the back row bench seat (not an individual seat like in the listing photos), where there was no AC and no seatbelt. Every time the driver pressed the brakes, which happens often in the traffic-filled streets of Vietnam, I was jolted forward. I almost fell into the aisle in front of me numerous times. It was a crowded and sticky ride, spent fully bracing my body so that I wouldn’t fall forward.
I hate to leave bad reviews - and I wouldn’t, if I had expected and signed up for that level of comfort. I got to my destination safely and the situation could have been worse. Ultimately, however, this experience was very different than what the listing promises.
The Driver was so tired, he had to Hit himself every Minute. He Drove 50 all the time so we Need 3 instead of 2 Hours. But Even then he could Not hold his line of the street. We were afraid to get into an accident.
Last to get on and we were at the back with no working seat belts. Our luggage was at the side of us as the back was full which was a blessing as on route the back doors came open and the driver had to pull over quickly on a busy road.
On arrival into Hanoi we were take to the hotel that we had been at on a previous trip a month ago so then felt the driver was annoyed with us when this was not our fault. Old tired bus, ok for a short journey.
The address information was wrong. I almost lose the bus because i had to literally run from the wrong direction that was provided to the real address. Luckily the right address was given by an other agency. If no one helped me i could lost the ticket and the bus.
The operator was even rude. Because knowing that i had the wrong address(their mistake) told me that my ticket it was going to be cancelled because I didn’t arrive on time(i arrived 1 hour early at the wrong address that they provided me). Imagine all of this happening while i was running to the right address to don't lose the bus at 23:30 at night. Imagine also that i was carrying my bags plus if i lose the bus I didn’t have a place to stay the same night.
Had to have luggage in the vehicle with us despite it being well below the maximum dimensions. Driver stopped for 25 minutes about 20 minutes into the journey and then drove very aggressively to make up time, made no sense.
รถทัวร์ รถลีมูซีน 10, Daiichi Travel, 7 ต.ค. 2026
J S
Jack S
The overall journey was on time, bus elements of the trip were comfortable and relaxing however the same can not be said for the boat element. As the boat after sunset it was dark, no lights inside the boat whatsoever, what I was most concerned about however is that the driver didn’t see a Massive floating Navigation Aid which had clear flashing green lights and we ended up slamming into it at speed. This jolted the boat cause discomfort and concern for ourselves and a lot of other people. This incident wasn’t even acknowledged by the crew and no apology given which is quite concerning. If it wasn’t for 1 member of the crew shouting at the driver to turn it would have been full head on collision which could have turned out much worse.
Such a seamless travel operation. Pretty much door to door service. Very friendly and helpful staff. The best sleeper bus we’ve taken so far in Vietnam.
On time, safe respectful driving, helpful man and a very decent stop in the middle at a clean and pleasant rest stop/shop.
Arrived into the bus station where it was easy to get a Grab taxi. Bus was new and in excellent condition. All good.
They provided excellent service. They asked if it was possible to change my trip time, and very kindly , they picked me up at my accommodation to accommodate the change. The vehicle was clean and comfortable, and the air conditioning worked perfectly. The staff was very friendly.
We had to change two times without any prior information. First driver was on his mobile all the time and driving like crazy with very dangerous overtaking in the city. Second driver and bus (the main bus) were okay.
Third driver seemed to be in a hurry without any reason. He was speeding like a madman and car didn't have proper seatbelts.
So far, our only bad experience with a travel agency in Vietnam.
Overall it was good, we were picked up on time and arrived near enough to when we expected. The seat belts were not working on the back seats, and the driving is always a little crazy so we felt a bit uneasy. On arrival we were all shouted at to get off the bus and get in a car which was four of us with luggage to go into town but we arrived in the end. Wed changed our hotel and I had notified them two days before but we were taken to the original one.
It was ok for a shorter journey, not sure it would have been ok if it was a full day route.
The pickup from the hotel was perfect, the bus quality was so so, speedboat was oké, bus after was soso. Logistics/planning was perfect. Facilities in the harbour were bad.