The departure location mentioned in the confirmation email was not correct. Therefore we missed the first bus. Calling the hotline number is also not possible because it is a Thai number do you have to look it up and try by yourself. After contacting our hotel they managed to shift us to a later bus which took 14 hours instead of 8 because it broke down in the middle of the night and we had to wait for a replacement. Also the bus stopped really often and they could not speak English. Luckily one employee used the translator to show us what is going on.
รถบัส รถนอน, Phuc Xuyen (Phúc Xuyên), 4 ก.ค. 2022
JP
Julie P
We arrived on time for our bus that had been booked and paid for over 4 months ago. We were not contacted for confirmation like every other company so we had to message to check booking and arrival time. When we arrived we presented our tickets and we were told to wait over there which we did patiently and quietly. They loaded 2 buses of people and 2 men (one friendly and one driver very annoyed) kept telling us to get on the entire time while the lady in charge told us to wait while they argued and no communication to us so no idea what the issue was. Eventually when everyone had been on for a long time while we stood in the heat and one bus left the driver just loaded our bags and pointed to get on while ignoring the angry lady coordinating and we were put in 2 tiny spaces at the back of the bus next to the toilet with a door that banged all night. My bed had a storage space behind and was not full size and did not recline. Tv did not work. My husbands bed was broken and tilted to one side and also shorter and was above mine. He is over 6 foot! We paid for 2 adults and they gave a family big doubles each that had clearly just booked and paid as they arrived (they were charged a lot). The children were little In all this great space. We left slightly late and arrived 2 hours early and not dropped at the address we were given on the voucher and no warning to get off just yelled to wake up and everyone off the bus and the driver took off. There were no grab taxi on out app at 5am and we were not near taxis and we had no Vietnamese to call a taxi. Thankfully another passenger did speak Vietnamese and asked her taxi to come back for us as there weren’t many. A lot of passengers started walking to find taxis as nothing was open to ask. We eventually got our taxi and had to pay for the trip to where we were suppose to go. We were not staying in a hotel there so could not contact them to collect us. I was prepared for the interesting experience of a sleeper bus but they could not have made it worse if they tried. We have been on a clean unbroken luxury bus in Vietnam and we were given information and the driver was safe and informative and made sure everyone had transport at the end.
รถบัส รถนอน 38 ที่นั่ง, Full Moon Party Tour (Full Moon Party Tour), 19 เม.ย. 2024
AB
Adrian B
Booked 2210 bus, but was put on the 2130. Luckily my hotel was close... Wouldn't have known otherwise... Not sure if i just got moved, times are old or what was going on. Might be just specific to the check-in agent in sapa. Otherwise trip itself was okay.
รถบัส รถนอน 41 ที่นั่ง, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 18 มี.ค. 2024
E
Emma
Seats are comfortable and had usb charging ports and the driver gave us bottled water and soft blankets. However, the bus stopped so many times over the trip to pick up and drop off locals and so, was over capacity by about 10 people and babies lying on the floor in the aisle. Still a great cheap option to get from A to B but dont expect VIP :)
รถบัส รถนอน 41 ที่นั่ง, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 22 ก.พ. 2024
NJ
Nanthiniy J
We were super apprehensive about booking because of the reviews but it was actually decent- seats were narrow but if you put your luggage in the compartment below you’ll be fine. Our bus had Wifi and we stopped 3x for toilet/ food breaks (remember to take change with you as they charge for entry at the toilets)
รถบัส รถนอน 41 ที่นั่ง, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 8 ก.พ. 2024
LM
Leon M
Bud was really comfy, it was delayed on the pick up by more than 1 hour.
Great experience. The driver contacted me beforehand to know the name of my cruise and even arrived early to pick me up. Then it asked for my destination and he left me just in front of my hostel. The bus was comfortable. 10/10
รถบัส รถนอน 41 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 29 ก.ค. 2023
JK
John K
Drivers were rude. Bus was over an hour wait. We had to move our luggage multiple times because the operators didn’t know where the buss was going to stop. The drivers kept stopping to pick up and drop off packages so a “6 hour” trip turned into a “12 hour” trip.
The drivers had a real attitude problem. The children on the bus were so loud but neither the parents or drivers did anything about it. There was no sleeping on this sleeper bus. The bus itself was so dirty. There was trash everywhere from the previous riders. It was so hot. The drivers refused to turn up the AC so riders in the back were suffocating.
รถบัส รถนอน 41 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 7 มิ.ย. 2023
EL
Emilia L
The bus left according to the schedule, and was in Ha Long on time. There was one longer stop (20-30 min) half-way through for lunch. There was no toilet on the bus. Yet, the bus stopped a few times at a sort of bus stations to load and unload stuff, and is was possible to use toilet at those places. Drinking water is not provided on this bus. Drivers did not speak English, and were rather abrupt, but overall did their job well. The bus was not full, about 1/4-1/3 seats were free.
รถบัส รถนอน 38 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 12 พ.ค. 2023
TB
Thomas B
I’m not sure what it is about the conductors on the Night Buses and their rudeness. The insistence on telling you where you have to sit. Partners who wanted to be next to each other,I was travelling with my kid they wanted us at opposite ends of the bus. For no reason. We ended up ignoring him and sitting wherever but not without copping streams of angry shouting.
รถบัส รถนอน 41 ที่นั่ง, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 24 มี.ค. 2023
