Was advertised that there was wifi and there wasnt for the people on the bus except the staff. The tvs was advertised and we couldnt use it except watch the youtube the staff/driver had on. They would play music out loud when people would be trying to sleep! They would play it to wake you on your first stop and when your at the border which was fine but also better ways of going about it to wake you up?
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 29 ต.ค. 2026
L B
Lindsay B
Bus was an hour late and took a lot longer than advertised, but the person on WhatsApp was very helpful with keeping us up to date with the arrival
รถทัวร์ รถตู้, Asian Bus Travel, 29 ต.ค. 2026
I S
Ivana S
It was supposed to be a 2 hours trip, instead, it was 3.40 hours, because it would stop everywhere to pick up things and people. I understand the reasons, but it should be in the description of the ticket when you buy it. It was 40 minutes and still in my hotel zone. When we arrived, they wanted us to pay again, and to make it worse, it was way cheaper than in the website. The WhatsApp service was helpful , as the grab(taxi) driver tried to scam us and made us lose the original bus.
รถทัวร์ รถตู้, Asian Bus Travel, 15 ต.ค. 2026
A F
Andre F
The bus was good but the overal expirerence got ruined by other factors:
Bus was late and 15 min before departure we get a text that says he will be on time(was late for 15 min). So the bus arrived and they didn’t store our luggage in the compartment under the bus. Poor communication from staff giving us a bed. The ride started and we stopped a bunch of times and before we knew it, the bus became a truck to haul on a lot of stuff. They blocked the toilet so now nobody could pee. Before we reached Hanoi the walking pad in the middle was obsteucted by multiple items. Toilet, never saw the indide of it. I’m genuinely disappointed because I thought my wife into it and it really ruined the overall experience.
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 15 ต.ค. 2026
A M
Astrid M
Too late. Drivers didn’t spoke
They had long stops for themself to load chicks and we arrived in cao bang 3 Hours late.
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 8 ต.ค. 2026
J S
Jenny S
I thought it was a mode of transportation to bring people from one destination to another. However, we were made to sit with bags, produces and products for sale at local markets along the way and on top of it, made deliveries of the locals who were awaiting for their goods ..
รถทัวร์ ท้องถิ่น รถบัส, Asian Bus Travel, 26 ก.ย. 2026
H K
HOMYUN K
The customer service here is amazing. I accidentally left my phone in the vehicle, but the team was so caring and did everything they could to track it down. Thankfully, I got it back the next day. They saved my trip from turning into a disaster, allowing me to fully enjoy the rest of my time. Their help will always be my warmest memory of Sa Pa. I wish this company all the best and continued success. Truly grateful!
รถทัวร์ รถเอสยูวี รถยนต์, Asian Bus Travel, 21 ก.ย. 2026
N W
Natalia W
People were lovely, but it was not van… it was a local bus and it was awful…… but people were really lovely
รถทัวร์ รถตู้, Asian Bus Travel, 19 ก.ย. 2026
J
Jupinvictor
because of the rain, few seats were totally wet. Lot of water inside of the bus
รถทัวร์ รถนอน, Asian Bus Travel, 25 ส.ค. 2026
M P
Mark P
Toilets at toilet stops well below average where western women could not go. Smelled and dirty. The conductors rude. Also We are both over 60 but gave the young ones the lower bunks and made us sit up the top which at our age is very hard to climb up.
รถทัวร์ รถนอน, Asian Bus Travel, 7 ส.ค. 2026
M E
Matteo E
Easy to find options, find locations and purchase the ticket.
Great communication from the bus company before boarding.
Ability to be dropped at the hostel, simply asking the driver while on the way.
Perfect service!
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 22 ก.ค. 2026
E M
Ella M
They pushed the pick up time back by an hour the day of. They were half an hour late ontop of that and very vague with the pick up spot.
They told us the bus depo but sent us a pin to the gas station and it turned out it was the gas station which was up the road from the bus depo so lucky we reached out to clarify.
They tried to not let my partner on the bus as "he didn't pay" but we had already paid online and this took several minutes of back and forth when we even had proof of payment through the app.
We were then seperated on the bus.
My power sockets didn't work so my phone died.
There was no wifi listed anywhere we could find at that time of night nor could i find any in the morning.
The bathroom was disgusting.
รถทัวร์ เคบิน 34, Asian Bus Travel, 17 ก.ค. 2026
J S
Jasmine S
Bus was 80 minutes late to pick up, wasn’t allowed to put my big bags underneath the bus and was rushed on instead. No one could tell me an ETA
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 18 มิ.ย. 2026
K P
Krystyna P
I successfully reached my destination, but I would like to share my experience with this trip so that other travelers can make an informed decision.
One day before departure, I received a message informing me that the originally booked bus was no longer available. I was offered several alternative options and chose one of them.
At the same time, I was informed that I would receive a refund of 150,000 VND through 12Go due to the schedule change. I have a screenshot of this conversation, but I have not received the refund yet.
On the day of departure, the bus arrived approximately 10 minutes late. The journey itself was safe, and I appreciate the driver's work.
However, at around 4:00 AM, I was suddenly told by the driver that I had reached the final stop and needed to get off the bus. After checking Google Maps, I realized that this location was not my booked destination.
The driver spoke very limited English and was unable to clearly explain what was happening. Imagine being dropped off in an unfamiliar place in the middle of the night with no clear information or assistance available.
Eventually, I discovered that I was supposed to transfer to another bus, which then took me to my final destination. It would have been very helpful if this transfer had been communicated in advance, either during booking or before arrival.
Although I ultimately arrived at my destination safely, the lack of communication, the unexpected transfer, and the unresolved refund made the overall experience stressful and confusing.
รถทัวร์ วีไอพี 34, Asian Bus Travel, 16 มิ.ย. 2026
R O
Rachael O
The railway company sent a WhatsApp message to confirm passport and passenger information. Was not informed that this needed to be confirmed in order to purchase the train tickets. Had to go to Liang Prabang station to acquire tickets the day before the trip because the company would not reply. Was told by the ticket counter that the train was coming 30min later than what was displayed on 12Go. The train ride was nice but only an hour. The rest of the van ride was an uninformed, horrendous 6 hours. Going up and down mountains with unpaved roads. Kept getting glances in the rear view window from the driver because he knew how bad those potholes really were. Swaying left and right continuously from the mountain. That van was probably the worst experience of my life.
รถทัวร์ รถไฟ + รถตู้, Asian Bus Travel, 6 มิ.ย. 2026
J H
Joseph H
The bus was very comfortable and efficient. The communication was challenging at times with limited English
รถทัวร์ ห้องโดยสารรอยัล 22, Asian Bus Travel, 5 มิ.ย. 2026
J B
Jean-Pierre B
Hopefully, our homestay owner knew the driver....if not we were loosing the departure
รถทัวร์ รถตู้, Asian Bus Travel, 20 พ.ค. 2026
E A
Emmanuelle A
The driver drove well but the bus was sooo soo dirty
รถทัวร์ รถบัสปรับนอน + รถตู้, Asian Bus Travel, 17 พ.ค. 2026
J B
Jonathan B
We arrived one hour later than planned, otherwise a good trip.
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 3 พ.ค. 2026
M S
Maren S
First the departure was delayed for more than two hours. We waited a long time and didn't received information in the middle of the night. The driver drew fast and the whole bus was shaking, it was impossible to sleep. I nearly fell out of the bed. I took many night buses in Vietnam but this ride was the worst for me.
รถทัวร์ ห้องโดยสารรอยัล 22, Asian Bus Travel, 16 เม.ย. 2026
R L
Rainer L
The starting time changes 3 times within 1 day.
Original booking start 10.40 a.m.
Then 10 a.m., then 9.30 and then 9.15 a.m. in a very short time.
The bus itself was good, wide but only 175 cm long beds.
The driver was very good, the assistant sometime very loud.
รถทัวร์ ห้องโดยสารรอยัล 22, Asian Bus Travel, 12 เม.ย. 2026
J A
Janice A
Very nice bus! First class! Very comfortable.
รถทัวร์ ห้องโดยสารรอยัล 22, Asian Bus Travel, 11 เม.ย. 2026
A L
Anto L
The ticket said I would arrive at 15.15, and I got to luang prabang at 20.15. At 15.00 we got to the train station before luang prabang. There was a train at 17.00 and they gave me a ticket for the train at 18.30 so while other people were leaving, I had to wait even longer. A disaster.
รถทัวร์ รอยัล ห้องโดยสาร + รถตู้ + รถไฟ, Asian Bus Travel, 6 เม.ย. 2026
J S
Jong S
810,000 VND is not a small amount in Vietnam, but there are no hotel pick-up and drop-off services. The seat allocation principles are ambiguous and arbitrary.
รถทัวร์ ห้องโดยสารรอยัล 22, Asian Bus Travel, 31 มี.ค. 2026
L V
Luna V
Lots of screaming during the night and poor communication
รถทัวร์ วีไอพี 34, Asian Bus Travel, 30 มี.ค. 2026
R C
Romy C
There was such a lack of information for my trip from Hanoi to Luang prabang, I had to ask for it - bus was 12 hours to Dien Bien, then change to a van and then train. What they didn't release was that the van would bring you to muang xai which took 8 hours (1 hour in traffic) and the train was another hour, but I was waiting for 2 hours because they booked me a late ticket, so by the time I got there it was 23hours later not 19 and there's no way it could ever take just 19 hours so that info is false. Sleeper was comfortable, but the transfer to the van was messy, they didn't tell me where to get off, so they then had to arrange a taxi to bring me to the van, (thankfully I had data so I could actually reach them to ask for this because the bus drivers didn't seem to know what was going on, this is the main reason for my rating - poor organisation) the van was a bit cramped and there were like 1000 wrapped T-shirts falling on us the whole time. Border crossing at Tay Trang was smooth with the van drivers help. The roads from dien Bien to Muay Xai are dreadful so the driver couldn't drive more than 40 km/hr at most the whole way. It was an experience I don't wish to do again, I think a sleeper straight would be easier.
รถทัวร์ รอยัล ห้องโดยสาร + รถตู้ + รถไฟ, Asian Bus Travel, 27 มี.ค. 2026
A F
Anthony F
Bus driver didn’t have our names on his records. Lot of phone calls and messages to supplier and finally got sorted. If we hadn’t been sent the registration number of the bus I don’t think we could have sorted it out given that there were several buses going to Ha Giang and the operating company was not that shown on the ticket.
Also would be nice to know where the bus was finally going. The bus said Ha Giang on the front and we assumed we were getting off at the terminus but that was not the case. Can be a rush at 01.45 to hurry to get off the bus which is continuing to another destination
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 21 มี.ค. 2026
F C
Fiona C
This bus service felt extremely misleading and poorly organized.
Despite providing the exact coordinates for the meeting point, the bus was not there when we arrived. This caused a lot of unnecessary stress as we tried to locate it while worrying about missing the departure time. The only positive aspect was that the WhatsApp support responded fairly quickly.
The bigger issue, however, was the booking itself. I originally booked a private cabin sleeper bus, which was confirmed on 12go. Shortly after booking, we were told the bus was actually fully booked. If that’s the case, why is it still being advertised and sold on the platform?
Instead of the bus we paid for, the organizer moved us to a different sleeper bus. I assumed this would be similar, just without the private cabin. Unfortunately, that was not the case at all. Me and my partner were placed in the back of the bus on a single mattress shared with three other people, five people total sleeping on roughly a 5m² space.
If I had knowingly booked this type of arrangement, I wouldn’t complain. But being downgraded from a private cabin to a shared mattress without any prior notice or refund is unacceptable.
To make matters worse, the overall experience felt very impersonal. Passengers were rushed onto the bus and directed where to sit or sleep with little explanation, which made the experience feel chaotic and uncomfortable.
@12go.asia: you should not advertise buses that are no longer available, and if customers are downgraded to a lower standard service, they should receive a refund or at least be informed beforehand.
รถทัวร์ วีไอพี 34, Asian Bus Travel, 11 มี.ค. 2026
L F
Leonardo F
This was my 5th sleeper bus in Vietnam and by far the most organised, on time and specially safe!
The bus was 15 minutes late (in the past I’ve seen 30 to 90 minutes) but left 5 minutes later. Both offices I’ve been to were clean, organised and with proactive staff (in bus staff was also smiley and nice) - for the first time. The driver drove normally, opposing to the constant speeding + forcefully breaking / swerving that all my previous drivers did, very unfortunately the bus here seemed to have an issue with suspension as normal bumps on the road would feel quite deep and this was actually my only issue with this experience, because otherwise would have slept like a baby. Still felt the safest to me, would recommend!
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 14 ก.พ. 2026
R M
Rita M
I got a purposal for a more cheaper price, but the driver wasn't informed, so we had the had to negociate. That was unfriendly.
รถทัวร์ ปกติ, Asian Bus Travel, 7 ก.พ. 2026
D L
Delvin L
The ride was fine, but when I arrived at the bus connection, two men asked me for my luggage. Normally, I always keep my luggage with me, but they said they would take my luggage to put it on the bus and for me to wait in the station. I gave them a locking carry-on and a locked backpack and a small pack hooked to the backpack that was not locked. In the small pack there was a large exercise stretch band. When I arrived at my hostel in Hoi An my stretch band was missing. The Bus company knows who was working that day and they need to keep an eye on them because they’re stealing from customers.
Also, my backpack and small pack was wet when I arrived in Hoi An. It was not raining when I boarded the bus and it was barely sprinkling when I got off and I immediately caught a cab. So the water is from inside the luggage compartment. I had to pay to have all the clothes inside both packs washed and dried.
รถทัวร์ รถนอน, Asian Bus Travel, 5 ก.พ. 2026
F G
Fabian G
A lot pf people sleeping on the corridor.. this leads to you cobstantly getting pushed in your seat and a difficult sleep
รถทัวร์ วีไอพี 34, Asian Bus Travel, 4 ก.พ. 2026
S V
Stefano V
Good driver, helpful and efficient.
รถทัวร์ เอ็กซ์เพรส 29, Asian Bus Travel, 29 ม.ค. 2026
G W
Grant W
On time and good communication. One improvement would be to offer hotel pick up without having to ask and also to clearly show the hotline as a WhatsApp number to help data only clients.
รถทัวร์ ปกติ, Asian Bus Travel, 28 ม.ค. 2026
R C
Richard C
Left a little late as the driver was having some trouble with the gears but arrived in Nha Trang on time and the driver dropped us near the hotel. Our journey was confirmed by text as we waited at the Dalat railway station with a picture of the exact location and bus arrival time.
รถทัวร์ วีไอพี รถลีมูซีน, Asian Bus Travel, 28 ม.ค. 2026
S S
Sandra S
Change of Bus and busstation , bus needed 3 hours more than advised, seats very narrow- Never again.
Good: bus picked us up on the road, communication while the change of busstation was outstanding
รถทัวร์ ห้องโดยสารวีไอพี 32, Asian Bus Travel, 27 ม.ค. 2026
J C
James C
Best way to travel from Hanoi to Laos. Well coordinated between different modes
รถทัวร์ รอยัล ห้องโดยสาร + รถตู้ + รถไฟ, Asian Bus Travel, 22 ม.ค. 2026
E S
Ethan S
Bus arrived 6 hours late. Didn’t depart from Ben xe Mien Dong station but 500 meters farther down the road. Bus made many unscheduled stops to load boxes and various freight loaded into passenger cabin. Also stopped for flat tire.
รถทัวร์ ห้องโดยสารวีไอพี 32, Asian Bus Travel, 20 ม.ค. 2026
C M
Carsten M
Was an good drive, on time, quite confortable and save. Operator was 1.5h before scheduled time of arrival at destination point.
Unfortunately, I couldn't sleep well due to the road conditions.
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 19 ม.ค. 2026
L F
Lou-Anne F
We've been drop like a package at the petrol station. Even with a translator, nobody try or want to talk with you. Arrogant team. They were driving crazily, with multiple stop to drop packages on the road, as they drop us with rush on our stop. Do not recommend this company.
รถทัวร์ รถนอน, Asian Bus Travel, 17 ม.ค. 2026
A R
Anna R
Everything went smoothly. Very good quality bus, slept well.
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 12 ม.ค. 2026
K D
Kate D
Pick up location was inconvenient. Asked for pick up at hotel, was ignored by company. Forced to pay for taxi (100,000 dong)
No toilet on bus, had to wait until driver felt like pulling over.
Driver drove like a race car driver.
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 12 ม.ค. 2026
Q N
Quynh N
On time. Clean vehicle. Driver was driving too aggressive though
รถทัวร์ วีไอพี รถลีมูซีน, Asian Bus Travel, 6 ม.ค. 2026
J F
Jens F
We were told the wrong place/ time of the pick up and nearly missed the bus. (A scootertransfer was organised, what helped a lot)
On the trip there were stops for unloading goods, which took a lot of time bit only one toilet stop for the passengers.
รถทัวร์ รถนอน, Asian Bus Travel, 3 ม.ค. 2026
F C
Felix C
Good bus and on time service. However , the staff was extremely rude and pushy, trying to our daughters in the bed when we had paid full price for 4 beds (4 adults). Getting onboard was a very frustrating experience.
รถทัวร์ ห้องโดยสารแบบรอยัล, Asian Bus Travel, 28 ธ.ค. 2025
A L
Adrian L
Good communication and no delay, was great!
รถทัวร์ รถนอน, Asian Bus Travel, 19 ธ.ค. 2025
R S
Ran S
I booked a VIP Limo and got a bus from hell. A public bus was even better than the VIP limo service.
รถทัวร์ วีไอพี รถลีมูซีน, Asian Bus Travel, 17 ธ.ค. 2025
S D
Simon D
Good friendly bus drivers. Due to traffic were 45 minutes late and i dont know why but we arrived 03:30 instead of 00:45. There was no specific reason so that we didn't really understand why it was advertised as such.
รถทัวร์ รถนอน, Asian Bus Travel, 14 ธ.ค. 2025
3.8
363 รีวิวจากลูกค้า
5
40%
4
21%
3
18%
2
21%
1
0%
คาดว่า 79.3% ของนักท่องเที่ยวจำนวน 363 พอใจกับ Asian Bus Travel เนื่องจากลูกค้าให้รีวิวเชิงบวกหรือไม่ได้รีวิวไว้