A great crossing, comfortable and easy to use. Didn’t realise how long on the bus from Surat Thani, but that was well done all the same.
When booking, it would have been useful to have explained the bus transfer timing as well as the ferry.
The ferry we booked that was scheduled at 1, was cancelled but luckily the ferry before was delayed. But we were not told that until the last moment and left in confusion.
The ferry is very old, but surprisingly the AC was working fine. All in all okay, but will checkout other provider‘s next time.
The driver to the port was on time and fast.
Gebucht habe ich Van+ Fähre es wurde aber Bus+ Fähre daraus. Leider war die Bus- Station am anderen Ende der Stadt. Bis ich dort war vergingen 40 min. Das ist am Anfang der Buchung nicht ersichtlich und kostet im Vergleich zu der gebuchten Strecke viel zu viel.
The driver was almost two hours late, and stopped on the way to pick up other people. In retrospect, we realized that it was a transfer for several people, but his lateness almost cost us getting to the ferry on time.
Supposedly the suitcases were too big. They were normal commercially available suitcases with 16 kg. We had to pay extra. There was no receipt either. System to get money out of customers' pockets?
Phan-tas-tip! Very well organised at the Phantip office in Surat Thani. Office was 9 min from our hostel so much better than travelling to the airport for pick up. Saved time and money. Staff are very welcoming. They offered hotel transfer in Kho samui for 150bhat pp which is cheaper than anything we could find online and significantly cheaper than a grab or local taxi. We got a sticker to say we were going tomato samui so we got on the right coach. We got another sticker to say ‘hotel transfer in Kho samui’ to show the driver when we landed on the island where to take us. Comfortable double decker coach with leather seat and air con and below deck luggage space to Donsak ferry terminal. Dropped off and walked on as a passenger. Ferry has leather seats inside. Clean toilets and a shop onboard. Phantip mini bus waiting for us under sheltered walkway as soon as we walked off the ferry. ~1hour comfortable leather seats and air con small mini bus dropped off right outside our hostel.
10/10 service
