Tan Quang Dung Buslines

Bus arrived more than 3 hours later then was stated. Hotline didn’t respond for the first hour. Explanation was that the bus didn’t leave at 7:30pm from Ninh Binh, but from the first stop at Hanoi. This was not mentioned anywhere.

Unfortunately, this was a very disappointing experience. The bus was delayed by three hours, which would have been understandable if the communication had been handled properly. Instead, we were informed at very short notice that we had to arrive 15 minutes before a newly changed departure time. This was extremely spontaneous and could easily have caused us to miss the bus. Even then, the bus arrived another 30 minutes late. The drivers were extremely rude and disrespectful, and no breaks were provided during the journey. Overall, I cannot recommend this service.

The trip itself was good but they gave us a wrong boarding adress. They’re ne

45 min late...all the time the drivers screming and smoke in the bus...

We have taken many sleeper coaches whilst travelling and this has been by far the worst company we’ve travelled with and I would not recommend this company. We booked a bus to depart at 9am from Dalat and arrive at HCM at 5pm. We received a message from the company saying we will be departing at 11.30am. We responded saying that we had booked for 9am and they said ‘sorry it will depart at 11.30 but we can pick you up from your hotel at 10.30’. We asked if there was an earlier bus we could get on as we wanted to leave early ( hence booking for 9am) and sent them screenshots of the bus times and confirmation we had booked. They said it was not possible as there is traffic in some areas. After asking for a refund so we could book a different bus that left at an earlier more convenient time for us we were ignored and didn’t get a response. After messaging again asking for an update on the situation they just said the bus will pick us up at 10.30 from our hotel. On the day of departure we received a message saying we have a flight from Dalat to Saigon which we did not and had never said . When we messaged back saying we don’t have a flight and are confused we got ignored again. We waited outside our hotel at 10:25 ready for the bus at 10.30 but did not get picked up until 11.05 and messaged the company many times asking what time the bus was going to arrive but they didn’t respond. We even tried to call them as we were getting concerned as the bus station was 20 minutes away from our hostel. When we got picked up the driver was on his phone and not paying attention to the roads at all. We got dropped at the bus station at 11:45 am (even tho the bus was supposed to depart at 11.30). We went to reception to get our tickets and asked the receptionist what is going on with the bus times , she said it was delayed and that the bus is scheduled to depart at 12. At this point we were very disappointed with the customer service and communication as they promoted the trip to be at 9am and being an 8 hour journey we knew now that we were not going to arrive into HCM until 8pm. When on the bus my seat was full of crumbs from the passenger before me and my bed had a massage function that did not work. When asked to swap beds because of these two issues we were rudely told no even though the two beds next to us were not occupied the whole journey . Overall the poor communication and lack of customer service was a big let down for us and we would not recommend travelling with this bus company .

bus was late bus everything else was good.

Never again

The driver

Company had good accommodation and picked us up from our hostel because the pickup point is far from the old quarter. The bus was comfortable but the ride itself was so bumpy. Decent value for the price and was one of the more convient times.

Multiple last-minute schedule changes, very poor communication, and a much later arrival than advertised. We booked this connection specifically to maximize our limited time in Hue, but ended up losing a large part of the day. The trip itself was fine, but the organization and customer service were disappointing.

I was expecting 7.30am arrival. Unfortunately actual arrival time was 4am. I was left sitting on the road in the rain waiting for everything to open. If I had known that arrival time I would have taken the day bus.

They told us rhe bus is overbucked which wasnt correct. They told us a wrong pick up point via e-mail. After a few calls we got the right one, but had to rush by taxi. We then got into a non vip bus and our luggage got wet in the luggage boxes. After a two hour drive we had to change the bus in a very stressful way. During the overnight drive various people looked in our cabins if we were asleep. We wouldnt choose this company again. It was overall very chaotic.

The bus was 45 minutes late sand took longer to get to destination

3,5h delay. Needed to change bus in midjourney, dont know why. Almost no information

I’ve traveled with this company and bus several times. It’s really 50/50. This time, unfortunately, it was on the bad side — the whole bus smelled like urine.

I was very disappointed . I bought a ticket to leave Nha Trang Vietnam at 9pm to Vũng Tàu, Around 9.15 i called the help line number because the bus still wasn't there. After several attempts calling , I managed to speak to someone and the person told me to call them back on whatsapp which I did. The same person told me that the bus will arrive at 10pm. At 10.15 pm, I called helpline again on whatsapp and no one answered and message me back instead to tell me to wait for another 5 mins and the bus will be there. The bus came at 10.30 pm . I don't understand why no one made contact with me to let me know that the bus was going to be late. My phone number was provided to them in my booking as they message me one day before to confirm. Tan Quang Dung Buslines was the bus operator.

We arrived 5/6 hours early so was left alone at 2:30am in a new city with no where to stay as I thought we weren’t arriving til 7:30am

I arrived half an he late thinking I was early having misremembered the time and they called the bus back since it hadn't got too far luckily Amazing consideration

Hallo We had bought a bus ride from Ninh Bhin to Phong Nha 24 april but ended up in Hue, 300 km away. We eventually did get a bus back. I find all of this very annoying, and now we have to drive back for 3.5 hours on top of that. They did make sure we got back on the right bus.

Bus was 2.5hrs late to depart. Driver used horn nonstop for 15hrs and was yelling all night. Impossible to sleep. Toilet was locked too.

All in all it was OK. It was nothing really bad, but also it was nothing really good. It was standard level and did what was described.

Sleeperbuss without sleeping, atfirst buss is almost 2hours late

The sleeper bus was very spacious and comfortable. The operators also contacted us and picked us up from where we were (locals tried to bring us to all sorts of different places). Overall was a good experience with them with good customer service!

The drive and everything was absolutely fine, but the beds we're absolutely dirty and the way to the bus was weird. We arrived at the station, the counter of the operator was closed. Eventually some guy just went in, woke up someone up and then we gut picked up by a scooter. Nobody spoke english and we three people in this scooter without helmets.... We also arrived at our destination 2 hours earlier

Bus not bad, pillows would be welcome. But the organisation 😱 they try for 20 minutes to make me share my bed with someone else, had to say no several time. They turned back to someone else et tried to do the same. For finally let us having a single bed each, there were enough space anyway Was uncomfortable !!

In HCM the assistant driver was helpful with the luggage. But I bought a ticket to Hoi An and they dropped me in Da Nang. Then(after several times asking) they said a minibus would come for me. It didn't...and after waiting for almost an hour, a Grab driver came. He told me a grab scooter would come for me. Ridiculous of course: an hour on a scooter with 2 back backs! Then they said I had to pay for the grab car myself..after resisting a few times I paid 50%. Bad service!!!!

The bus didn’t have electricity, the drivers didn’t stop talking and had music on loud all night, driving reckless and yes exhausting trip in general

The departure time has been changed, now had to be there earlier. thank God I was picked up. yes the bus cleaned and toiletted. the only one in the 17th hour I couldn't sleep. it bumped and shook like that, because of the roads.. well. otherwise ok.

I’ve been on some very bad sleeper busses in my time in Vietnam, but this one felt like somewhat of a redemption. Water bottles, working chargers and working lights made me feel like I was travelling in luxury. The trip from Hoi An to Da lat was bumpy, but that’s not much to do with the bus company. Lost a star because despite departing on time, we somehow arrived 2 hours late

The bed on the bus was comfy but the straff member working on the bus was very very rude. It was hard to sleep due to the bus driver driving like Lewis Hamilton in the corners and honking every few minutes in the middle of the night. He also stomped the brakes quite often so you went forward every time. Could have been a better ride and it couldve been worse. It was a 7 hour trip and i got like 15 minutes of sleep atleast they arrived on time which seems uncomon. Also the adress provided couldnt be looked up on Google Maps or Apple Maps it took us to a bus station to a small office of theirs which wasnt the right spot but the kind guys did drive us to the right spot. They need to fix that aswell

Overall, my experience was not good. A lot of the reasons I did not enjoy it was not the companies fault which is why I’m giving it a 3. My boyfriend and I were not sat next to each other which was odd.. but whatever it is what it is. I was right beside the washrooms, although it did not smell and was clean. My boyfriend had someone already lying down in his bed which caused a lot of confusion. The man that took his bed was sneezing everywhere. He got out right away to lay down with his wife and my boyfriend had to sit in this man’s germs. There wasn’t too much room but just enough where I should be able to sleep, but these buses are so big that every bump you hit feels very intense. I did not sleep a wink. The staff was nice and made sure it was clean and got us there safe.

On time and smooth.