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Jana BReview: Very Disappointing Experience with 12GoAsia – No Support, No Responsibility
We booked a transfer from Novotel Phuket to the Phi Phi Islands through 12GoAsia and unfortunately had a very disappointing experience.
As instructed, we were waiting at the hotel lobby well in advance. The pickup was supposed to take place in the morning, but the driver arrived far too late. During this time, we could not reach anyone from 12GoAsia, and no proper or clear information was provided to us. We were also not informed that we were expected to be at the pickup point more than 30 minutes earlier.
With only 15 minutes left before our ferry departure, and fearing that we would miss the ferry, we had no choice but to arrange a Grab taxi at our own expense. This caused additional costs and an extremely stressful situation. We almost missed the ferry and boarded it under significant pressure.
Throughout this situation, no real support was provided by 12GoAsia. We felt completely abandoned and left alone with the problem. Afterward, 12GoAsia refused to take responsibility, did not offer any meaningful solution, and was not willing to compensate us for the additional costs or stress caused.
What made this experience even worse was that the response from 12GoAsia was deliberately delayed, seemingly until the review period had passed, so that we were no longer able to leave feedback or a proper review in time.
We relied fully on 12GoAsia for this transfer, and that trust was clearly misplaced. The lack of communication, accountability, and customer support is unacceptable.
Overall, we are completely dissatisfied with 12GoAsia and would not book with them again. We cannot recommend this service to anyone who values reliability, clear communication, and proper customer support.
Phuket to Koh Phi Phi, Van Van + Ferry, Phi Phi Cruiser (Phi Phi Cruiser ), Dec 31, 2025
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Max LEven if I leave a Thai number nobody contact me and I was forced to pay a taxi as they leave me behind.
Phuket to Koh Phi Phi, Van Van + Ferry, Chaokoh Travel Center (ชาวเกาะกรุ๊ป), Dec 23, 2025
SF
Sergei FVery good trip. Punctualon start, at finish was 15-20 to late. But it OK, as we were waiting for some people, otherwise they would have missed the ship. Very comfortable. I recommend it.
Phuket to Koh Phi Phi, Van Van + Ferry, Phi Phi Cruiser (Phi Phi Cruiser ), Dec 11, 2025
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Peter NVery good
Phuket to Koh Phi Phi, Van Van + Ferry, Chaokoh Travel Center (ชาวเกาะกรุ๊ป), Nov 14, 2025
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Dhiraj “Amazing ride on phi phi cruise, staff is very friendly and helpful very organised and friendly ,, no problem at all , they have separate smoking zone , bar where you can buy drinks and Snaks also … thank you phi phi cruise and
Phuket to Koh Phi Phi, Van Van + Ferry, Phi Phi Cruiser (Phi Phi Cruiser ), Nov 12, 2025
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Oliver Would have been five stars, but the boat operator uses passenger stickers that leave a sticky residue on certain fabrics (hope my knitted polo shirt isn’t destroyed). Stupid mistake that could easily have been avoided.
Phuket to Koh Phi Phi, Van Van + Speedboat, Call Me Taxi (คอลมีแท๊กซี่), Oct 28, 2025
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Caitlyn BGreat experience over all but the taxi was late to collect us from the hotel by 20 minutes so the journey to the ferry was slightly stressful in all honesty. I was concerned we wouldn’t make it to boarding but the drive got us straight to the appropriate gate and it was easy peasy from there the ferry was lovely refreshments were available for a fair price and it was a leisurely journey :)
Phuket to Koh Phi Phi, Van Van + Ferry, Phi Phi Cruiser (Phi Phi Cruiser ), Sep 21, 2025
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Gloria ENot five star just because the pick up was a bit later that schedule
Phuket to Koh Phi Phi, Van Van + Ferry, Phi Phi Cruiser (Phi Phi Cruiser ), Aug 28, 2025
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Jasmine HThe staff are absolutely amazing!!! You get free water on arrival, and there is always free coffee/bananas/biscuits. They make you pancakes in the morning for free also. The room was good, only downfall was two bathrooms for the dorm, but it’s manageable.
Whilst I was out here I got food poisoning and had to go to the hospital - the staff from the hostel were so crazing and brilliant. Thank you very much
Phuket to Koh Phi Phi, Van Van + Ferry, Chaokoh Travel Center (ชาวเกาะกรุ๊ป), Aug 15, 2025
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Göktuğ DThe shuttle driver was on time. You can communicate with the company via whatsapp.
Phuket to Koh Phi Phi, Van Van + Ferry, Chaokoh Travel Center (ชาวเกาะกรุ๊ป), Oct 6, 2024