J
Jay Very poor service. There were no arm rests, one can tell how poor vehicle is. Driver took multiple stops in between.
Krabi to Phuket, Van Minivan, Phantip 1970 (พันทิพย์ 1970), Dec 7, 2025
AN
Amir NNice people. Driver should concentrate more on road than his phone.
Krabi to Phuket, Van Standard, K and P Travel and Tour (นายพงศ์ศักดิ์ องค์เจริญกุล), Dec 4, 2025
JB
Johanne BWe had made the mistake of selecting Krabi Town Transfer even though we stay in Ao Nang. Since Ao Nang is a part of Krabi, we thought that our hotel was included in the transfer option, but apparently not. We didn’t know this and we weren’t contacted by the company about the mistake.
We were supposed to be picked up at 11:30, and at 11:40 I contacted the company to hear if our driver was late. We were told that we had made a mistake but they would send a driver to come get us, and then we just had to pay an extra fee of 150 baht pr person, which is completely fine. We were told that the driver would be there in 5-10 minutes. After 10 minutes, around 11:50, I got a text that the driver would be there at 12:40 instead. This was very frustrating to hear, since we had been waiting in the lobby since 11 am, because our voucher says to do so.
We then called the company to hear what was going on, and why we had to wait that long. He had such and attitude and kept telling us that everything was our own fault, because we were in Ao Nang and not Krabi. I asked why they didn’t contact us, when we booked the trip, and told us about the mistake. First he said, that they had tried to contact us, and I told him “no, you haven’t”, then he started saying, “we didn’t have your contact information, so we couldn’t contact you”, which is very weird, when he just tried to convince me, that they had tried to contact me. He was very rude throughout the whole conversation, and yelled a lot at us. We couldn’t really say anything because he kept interrupting, saying everything was our fault and “you lose this”.
I know we made a mistake, but I don’t get why they didn’t either contact us, cancel the trip or just get a driver to come pick us up in time, and we just had to pay a little extra?
Instead he just ended up cancelling our drive to the bus station and we had to get a grab instead. If we had known this, we would have gone by ourself a lot sooner, but instead we sat and waited for a driver that never came.
The rest of the trip was fine, except that they played loud and annoying music the whole way in the bus.
Krabi to Phuket, Van Taxi + Bus, Siamese Trans, Nov 30, 2025
AH
Aleksej HDriver came early, deliverd me to the spot. 0 bad comments. And he was very nice as well. 100% recomend 😃
Krabi to Phuket, Van Standard Van, Siamese Trans, Nov 27, 2025
P
Pankaj Hard to find from which counter the buy will come cause of language issues .. apart from that 5 star
Krabi to Phuket, Van Minivan, Phantip 1970 (พันทิพย์ 1970), Nov 26, 2025
KJ
Koen JGood and very friendly service, thank you very much !!
Krabi to Phuket, Van Shared Minibus, Good Luck Lanta Tour (Good Luck Lanta Tour), Nov 24, 2025
LM
Linda MHighly recommend very nice driver
Krabi to Phuket, Van Standard, K and P Travel and Tour (นายพงศ์ศักดิ์ องค์เจริญกุล), Nov 19, 2025
DH
Deirdra HUnfortunately, the driver forgot us and we were waiting 2hrs to be collected. From communications with 12go support they tried to say that we were we not at our Hotel when they went to collect us, but they had actually left without collecting us, as we had been waiting outside our Hotel for over an hour at this point. I'd say the driver was probably on the road for 30mins before realising/12go support contacting him and returning for us. Thankfully we had left plenty of time before our estimated arrival and check-in time at the airport. But others on the journey didnt have that buffer. It would have been alot more stressfull for us if that was the case. 12go Support were very good and responsive in trying to sort it for us.
My advice for all trips like this is to leave enough time especially if trying to catch a flight. Majority of the time services run on time, but things happen. This is the first trip with 12go that we have had an issue with and we have used their service loads plenty of times the past few years
Krabi to Phuket, Van Standard Van, Siamese Trans, Nov 12, 2025
SL
Sophie LAo Nang hotel to Phuket Airport transfer booked- pick up time said 12pm. Waited until 1pm, no sign of van and no communication. Rang them, and they said they were on their way. Eventually turned up at 1:30pm. Arrived at airport at 4:15pm when booking said would be 3pm.
Krabi to Phuket, Van Standard Van, Siamese Trans, Nov 11, 2025
AD
Andrea DWe did 30min delay cause we were picking up and drop off people on the way
Krabi to Phuket, Van Van + Van, 438 Phuket Krabi Transport (รถตู้สาย 438 ภูเก็ต-กระบี่), Nov 8, 2025