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Bjorn TYou are ripping off people, you charged me 800000 Lao Kip for train tickets worth 400000 Lao Kip , thats a 100% markup , very rude and I will never ever use your services again . I will recommend every person to never use you
Vientiane to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Nov 1, 2025
MF
Michael FThey stole my money and never provided my tickets
Vientiane to Vang Vieng, Train Second Class Seat, Laos Group Tour, Oct 31, 2025
JV
Jasmine VTravel company rang me a few days previous to check my booking and sent me a pdf via email. A woman met us at the booking office in Vientiane to give us our tickets (the next time we already had our tickets via QR code which was easier). The stations are like airports and have security (no aerosols!)- boarding begins 20 minutes before and there are big queues. However, it was overall a very easy and smooth experience for us.
Vientiane to Vang Vieng, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Oct 29, 2025
AV
Arnat VShoutout to Lun, the coordinator lady who provided her best support.
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Oct 26, 2025
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Tim The train ride itself was good, but the service before needs improvement. I wrote one day before the journey for final confirmation. It took some time to get a reply. We did not received a ticket for the train we originally booked. This is ok. However, I think without asking for final confirmation for the tickets, we would not have received the tickets
Vientiane to Vang Vieng, Train Second Class Seat, Laos Group Tour, Oct 19, 2025
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Franck VThe driver was on time and sympathic, the van is really confortable.
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Oct 19, 2025
LH
Lin Hnot efficient and not positive to help guest
Vientiane to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Oct 12, 2025
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Anastasia Very good service. comfortable bus. Friendly driver. High speed transfer.
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Oct 12, 2025
MC
Maria CWe almost got skipped. There was another couple waiting for them to pick them up, and they didn’t even check their bookings until I came up to them and asked if they were “Family Service”. They told me that they were them, so then is when they realised they almost left us without even controlling the other passenger’s ID. Luckily I went to them
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Oct 12, 2025
JW
James WAll smooth and on time. More fun zipping thru the traffic than on the train.
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Oct 10, 2025