R
Reb Minivan not at the indicated location, drop off 13km away from the bus station, change of bus for a cheap one with water dripping on us the all night, 4 people in the same bed when I paid for 2 beds, arrived at the final destination 6 hours late and no customer service
Vang Vieng to Pakse, Bus Sleeper, Chanthachone Transportation, Sep 5, 2026
CL
Clement LSwitch 5 times with different bus to get our final point in pakse, which was not the point indicated (far) on the ticket.
Vang Vieng to Pakse, Bus Sleeper, Chanthachone Transportation, Aug 28, 2026
CG
Carina GTell us in advance that we will sit and wait for three hours in Vientiane. Also make it clear how often we will change the vehicle (the booking said only one vehicle, but it was three).
Vang Vieng to Pakse, Bus Sleeper Bus, Exploring Laos, Mar 26, 2026
EH
Emma HDriver of the first leg of the journey wasn't great. (Speeding, playing on his phone whilst overtaking) However the communication and service by Sarah company was excellent. There was a car waiting for us at the 1st drop off point which took us to our bus. The lady collected our tickets for us and checked which bus we would be boarding. She made sure we had everything we would need, and if we had any questions before leaving. Excellent service, let down only by the 1st driver.
Vang Vieng to Pakse, Van Minivan + Sleeper Bus, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Mar 7, 2026
SG
Sophia GOverall good. The process was easy and the staff were super helpful.
However, I wish I was given information more upfront. I did not know where I was going and what the next steps were. Most importantly, 12GO should have made it very explicit that the sleeper bus to Pakse from Vientiane is shared. If I had known, I would have booked for both seats and not shared with a stranger.
Vang Vieng to Pakse, Van Minivan + Sleeper Bus, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Feb 27, 2025