B
Bradley Booked Twice with this company, never again, no way of contacting the company and then they don’t even turn up for your transfers so you are just giving them free money! The train tickets worked fine and was no issue all though you would be a lot better off financially buying the tickets from the station yourself or online on the train website direct, RG Adventures had zero contact information, the numbers provided on the PDF confirmation didn’t even exsist, one was no longer a number and the other I’m still waiting to get a reply from a week later, also the transfer that we booked and paid for didn’t even show resulting in us having to pay extra for a taxi. Overall do not use RG Adventure, you will be a lot better off avoiding them
Vientiane to Vang Vieng, Train #C92 Taxi + Second class train + Taxi, Laos Railway by RG Adventure (RG Adventure ), Dec 7, 2025
PG
Paul GVery difficult time charifying exactly where I was going to get picked up for the trip. Operator was fine, it was the 12GO that just had poor communication and confusion, requiring multiple emails back and forth. It should not be this hard to find out the pick up point.
I also arranged my train ride with 12GO from Vang Vieng to Luang Prabang, directly in person. After telling me that I would receive the ticket QR Code in email, she never sends me. Finally, I had to contact her day before, and she tells me the train is sold out, on the evening before the trip! Unacceptably unreliable bad service.
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Dec 6, 2025
ES
Eric SWas all on time and good van.
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Dec 4, 2025
LP
Leonard PGuy next to me took half my seat
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Nov 30, 2025
S
Susaipillai An email or WhatsApp closer to the picking up time would be more helpful
Vientiane to Vang Vieng, Van Standard, Family Service (Family Service), Nov 30, 2025
NA
Natasha AVery smooth and calm transition into the train
Would be good to have more details about the areoles permitted in advance
Many suitcases left in the entrance hall of the train and could be a hazard when on wheels during transit
Vientiane to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Nov 25, 2025
SR
Stephan RBus stopped min 2 times for more than 30min without getting an information why. No one informed where we were.
Hard mattresses
Delay 2.5h at the end, half of the track left 1h earlier...
Shared beds
Vientiane to Vang Vieng, Van Minivan + Bus, Buasai Travel, Nov 23, 2025
SS
Sven SThe driver was very friendly and helpful! However, he sometimes drove very slowly, which was quite annoying!
Vientiane to Vang Vieng, taxi SUV 4pax, RG Adventure (RG Adventure), Nov 21, 2025
FS
Filip SVery small van, many people, crowded like sardines, loud music played by the driver made it impossible to sleep and talk
Vientiane to Vang Vieng, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Nov 19, 2025
VH
Van HMy train ticket BW4233235 from Luang Prabang to Vientiane on 16/11 at 11:50 was sold out. Your team texted me and suggested to change to later train but we have to take Flight from Vientiane to Ho Chi Minh at 6:30pm. Therefore we ask tor cancellation and refund but there is no confirmation from 12Go officially. The support team reply too slow and didn’t pick up the phone, poor service. How is our booking and refund?
Vientiane to Vang Vieng, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Nov 16, 2025