ML
Minea LSo badly managed by 12GoAsia. Tickets were verified about 2 hours before train departure, and others wouldn't even have their tickets confirmed. Customer service was horrible
Vang Vieng to Vientiane, Train First Class Seat, Laos Railway by Family Service, Jan 31, 2026
HB
Hannah BMy pick up didn’t arrive. I called an hour past pick up and was told the driver came but didn’t see me - I’d been sat in reception the whole time like the ticket requested. I was told the next pick up was in an hour so they would come then. The exact same thing happened and the exact same reason was given, that the driver came but I wasn’t there despite the fact I hadn’t moved from reception in 3 hours waiting for them. The woman/women I spoke to on the helpline were dismissive, hung up on me and were clearly annoyed that I was having to keep calling back. I was finally picked up 3.5 hours after I was told to be ready - only because I decided to go and wait on the main road so that there was no excuse that the driver ‘didn’t see me’. I was then taken to a weird holding room at a gas station and told that the pick up would be in 30 mins. An hour later the pick up arrived. No communication about where we were actually being dropped off and a couple of stops were made along the way so it was very confusing who was meant to be getting off when. What was advertised as a 12pm-2pm journey ended up with me waiting for 3.5 hours and from being picked up outside my hostel it was then 3 hours, so I didn’t arrive in Vientiane until 6pm. Just really really poor service.
Vang Vieng to Vientiane, Van Standard, Family Service (Family Service), Jan 31, 2026
AR
Anindya RThe tickets were only booked when I had to enquire about it and hence a later train can only be booked. The expectation is the tickets should be booked whenever the booking window opens,
Vang Vieng to Vientiane, Train Second Class Seat, Laos Group Tour, Jan 29, 2026
CN
Charlie NWas such an easy process
Vang Vieng to Vientiane, Train #C91 Second Class Seat, China Railway (中国铁路), Jan 29, 2026
BE
Ben EDriver didn’t arrive on time ..called the number no one could speak English, got my accomodation host to call.. they said they were coming then didn’t arrive for anther hour (and after another phone call from my accommodation provider) they finally arrived.
Vang Vieng to Vientiane, Van Standard, Family Service (Family Service), Jan 28, 2026
P
Phillip Not seated with partner verything went to plan.
Vang Vieng to Vientiane, Train First Class Seat, Laos Railway by Family Service, Jan 23, 2026
KS
Koushik SEverything was smooth and easy
Vang Vieng to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Jan 21, 2026
J
Jonathan Everything went okay thank you
Vang Vieng to Vientiane, Train Second Class Seat, Laos Railway by Family Service, Jan 19, 2026
JR
Janine RWe didn’t get picked up in time then texted no response then called. They said it’s gone then we got on the next one and that worked out quite ok but really cozy haha
Vang Vieng to Vientiane, Van Standard, Family Service (Family Service), Jan 17, 2026
LK
Lenka KEverything well organised
Vang Vieng to Vientiane, Train #C91 Second Class Seat, China Railway (中国铁路), Jan 17, 2026