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Andreas AThis company just blatantly lies to you. I called at 10am because my van did not arrive at 9am as booked. They told me they came 3 times to pick me up at the hotel lobby but I was not there. I have been waiting in the hotel lobby since 8.30am so this is not true. When I called them out for this lie they just said they would refund the payment which I did not accept as I already lost a lot of time. They did not apologize in anyway just blatantly lie and when called out for it immediately try to only refund. In the end I had to wait until 12pm to get the transfer instead of the booked 9am. Very bad company would not recommend as they have no respect for their customers as the phone operator just lies to you without hesitation. Unacceptable!
Vang Vieng to Vientiane, Van Standard, Family Service (Family Service), Dec 2, 2025
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Leonard PWe were just two for that trip so we were in a car instead of van. Was a better ride.
Vang Vieng to Vientiane, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Dec 1, 2025
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Nikolai Good Service. The only problem: they changed my pick up Location without me knowing about it. To be fair I don't have a Lao phone number so they could not contact me. We just found out about the changed pick up location by calling them
Vang Vieng to Vientiane, Van Standard, Family Service (Family Service), Nov 29, 2025
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Sam MGreat service, aircon, comfy, safe and on time!
Vang Vieng to Vientiane, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Nov 28, 2025
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Caroline FEverything was perfectly well organised
Vang Vieng to Vientiane, Train #C85 First Class Seat, Laos Railway by RG Adventure (RG Adventure ), Nov 28, 2025
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Nicole TPicked us up at hotel early, but then drove around in a big circle for an hour ending back where we started. Basically sat in the van for an hour for no reason. Otherwise, a very smooth ride, nice van, and still arrived on time. No breaks on the way though, so go to the bathroom before.
Vang Vieng to Vientiane, Van Standard, Family Service (Family Service), Nov 15, 2025
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Johan BPoor information travel agent
Vang Vieng to Vientiane, Train #C91 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Nov 10, 2025
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Ian DQuite comfortable although mattress very hard compaired to other operators.
Vang Vieng to Vientiane, Train #C91 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Nov 7, 2025
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Wagner Poor communication. Whatever you ask they have the same answer: "yes". We updated our pickup location with 12Go and also with the company through the WhatsApp, but in the pickup day they still didn't have the correct adress.
Vang Vieng to Vientiane, Van Standard, Family Service (Family Service), Nov 4, 2025
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Andrew Excellent service, would highly recommend. I was in contact via WhatsApp and every question was answered. The drive was much quicker than we thought and so much cheaper than a private transfer despite being just as quick and comfortable.
Vang Vieng to Vientiane, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Nov 4, 2025