IL
Irene LThe buses were late
Sapa to Hai Phong, Bus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), Jul 23, 2026
SM
Skyler MWe booked a vip sleeper bus and we were put into a tiny bed sleeper bus where they had kicked a small kid out of one of the beds so another person could sleep and he was sleeping on the floor and it took twice as long because we had to stop at 15 different places because they were doing deliveries to shops
Sapa to Hai Phong, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Jul 5, 2026
TT
Thi TI did not like the way the bus smell and when we were 2h late, I already told my family to come and pick me up at the designated time.
Being late is fine. Happens every now and then. I would just appreciate for the drivers and employees to inform the people on the bus about the delay and let them know what time they arrive.
Sapa to Hai Phong, Bus VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Jun 22, 2026
NR
Noemi RWith Good Morning Cat Ba company the experience was good but the the first part of our trip (from sapa to Hanoi) was with Sao Viet, even though on the website the entire trip was sponsored under the name good morning cat ba.
Sao Viet should really improve their safety policy and hire more professional staff .
And also provide more transparency regarding the fact that there are two different companies involved.
Sapa to Hai Phong, Bus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), Jun 7, 2026
AL
Anton LThe bus was great and comfortable but the staff at the office in Sapa was RUDE. No smile no English, nothing.
The transfer time in Hanoi was way too long.
Hopefully they will learn to be friendly and adjust their schedule so that the trip only takes 8 hours instead of 12.
Sapa to Hai Phong, Bus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), Jun 7, 2026
TM
Thomas MAmazing friendly service, very organised and smooth transport even when switching vehicles.
Long journey, sleeper cabin very comfy to Hanoi 10pm-5am)
2 hr 30 min wait for bus to cat ba, quite hot and seated up right bus to ferry port
Very quick speedboat to the island, efficient hotel drop off once at the port
Sapa to Hai Phong, Bus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), May 11, 2026
AM
Aviv MUncomfortable beds. Very small. Disgusting blankets.
The bus stop so many times, to pick up small cargo. The driver droved like crazy.
Very bad experience.
We changed bus, that was quick and nice, especially because the second bus was great, but also stop many times.
Sapa to Hai Phong, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), May 11, 2026
JH
Jens HAfter getting food poisining before the trip they were really forthcoming in spontaneously delaying my trip to the next day even though thenticlet in itself was nonrefundable. So great service and the ride itself was pleasant too.
Sapa to Hai Phong, Bus VIP Sleeper, Good Morning Cat Ba Bus (Good Morning Cat ba), Apr 16, 2026
NS
Niamh SDoor to door bus service was amazing
Sapa to Hai Phong, Bus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), Mar 16, 2026
AE
Andre EGood structured journey. I like that the company tries to keep the passengers in the so called picture.
Sapa to Hai Phong, Bus Royal Cabin Bus + Ferry, Good Morning Cat Ba Bus (Good Morning Cat ba), Mar 5, 2026