MF
Maria FWe booked a one-way ticket with a scheduled departure at 8:30 PM and an expected arrival at 5:30 AM. However, the company contacted us via WhatsApp informing us that we would be picked up at 6:00 PM, allegedly because they needed to pick up other passengers along the way.
I expressed my concern, as being picked up more than two hours early seemed excessive, and I had planned my trip around arriving at the destination at 5:30 AM, not earlier. The company reassured us that everything was fine and that we would arrive on time.
Despite this, we ended up arriving two hours early, in the middle of the night, under heavy rain, and without accommodation, as we had not booked anything for that time. As a result, we were forced to pay for an extra night at a hotel unexpectedly.
We believe this situation was caused by poor planning on the company’s part, and we are requesting compensation for the additional expenses and inconvenience caused.
Sapa to Ha Giang, Bus Cabin 34, Bang Phan, Jul 2, 2025
EG
Elizabeth GVery nice small bus, big and comfortable chairs and the bus brought us to our hostel!
Sapa to Ha Giang, Bus Express 29, Grouptour (Công ty du lịch quốc tế Grouptour), Jun 23, 2025
DB
Daniel BThe main issue with this bus ride from Sa Pa to Ha Giang was, unfortunately, the staff. While the 11 AM departure time was convenient and the bus itself was clean and comfortable, it’s hard to relax when the crew is kind of noisy. The co-driver was sometimes watching TikTok videos, taking phone calls, and chatting with the driver in a way that felt louder than necessary. In a sleeper bus, it should be obvious that passengers are looking for some quiet (although my bud was during day time, but still). Unfortunately, this is pretty much the same with any other bus company in Vietnam.
Other than that, the bus was well-equipped, and there was even a USB-C port, though it didn’t charge my MacBook Air (30W), so maybe it wasn’t real Power Delivery. Despite some traffic, we arrived on time, and they dropped us off directly at our hostel in Ha Giang, which was a nice touch.
Still, for a service-based company, the lack of consideration for the passenger experience is only Vietnam average.
Update: They contacted me and apologized for the inconvenience of the louder staff members. I took another ride from Ha Giang to Hanoi with them a few days after and the bus ride was very enjoyable, no loud staff members. So I'm hoping that they communicate this with their staff better that the base requirement should be that they are as quiet as possible during the bus ride.
Sapa to Ha Giang, Bus Cabin 34, Bang Phan, Jun 9, 2025
K6
Kumpeline 6The bus driver drove really fast on curvy
Sapa to Ha Giang, Bus Limousine, Bang Phan, Jun 9, 2025
ND
Noam DThe bus was delayed
Sapa to Ha Giang, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Jun 4, 2025
JW
Jared WDropped off at different address, very busy and rushed when boarding. Many buses leaving at the same time so hectic
Sapa to Ha Giang, Bus Single Royal Cabin, Bang Phan, May 29, 2025
KC
Kieran CGetting tickets was a nightmare and they were received from 12go AFTER I had spoken to the driver and managed to sort the issue myself. After this the bus was driven dangerously the entire route, including the driver clipping the wing mirror off of the bus. The beds are tiny and completely uncomfortable for anyone about about 5”5.The only reason it’s more than one star is I’m thankful that somehow we got to the other end in one piece (apart from the coach).
Sapa to Ha Giang, Bus 1st Class Sleeper, Quang Nghi (Quang Nghị), May 16, 2025
PM
Paul MClean, safe driving and smooth. Arrived on time.
Sapa to Ha Giang, Bus VIP Luxury 22, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), May 8, 2025
VP
Veronika PThe driver was speeding and driving aggressively, but aside from that, everything was fine and we arrived at our destination earlier than expected.
Sapa to Ha Giang, Bus Limousine, Bang Phan, Apr 29, 2025
HL
Hugo LIt was fine, the seat were comfortable, we had 2 stops, every 2 hours. Arrived and left on time.
Sapa to Ha Giang, Bus Limousine 18, Vin Bus, Apr 23, 2025