O
Olivia Bus was more than one hour late. When we got to the pickup point no one was there tried calling several times, but took some time before we got a message back. Wanted for a long time, they said several times that the bus is coming now, but we still wanted a Long time. They topped replying when we after some time said the bus is not here. When the bus came it did not look at all like the photo from 12go when we booked. It was also a really bad and stinky smell in the bus, and stuffy air. The bus was supposed to arrive in Cat ba 06:30. At 06:30 we were let of in some place randon, no one explaining anything and tell us to go into a car that took us to another bus. We had to wait for 40 minutes for that bus to go. Then it drove us for some time to a ferry, then we took the ferry and another local bus again. We arrived more than three hours late. It said nothing beforehand about changing buses or anything, and also we got a different (worse) bus than displayed in the photo.
Sapa to Dao Cat Ba, Bus VIP 34, Asian Bus Travel, Feb 10, 2026
MP
Markus PBus startet 45 min Late. I told the Ladys in the office we will miss the bus in Hanoi and also messaged the WhatsApp contacts I was told ,this is so you don’t have to wait too long in Hanoi’. When we arrived in Hanoi (late, just as I had predicted) the connecting bus to cat ba did not leave from the agreed place of pickup but somewhere else. In the office in Hanoi where we arrived the man in charge only said ,here no cat ba’ and did not help. I got a message last minute from the bus personell of the second bus so we managed to get a grab to reach the other place of departure literally in the moment the bus was about to depart. The buses themselves were comfortable and the drivers were nice, but both the given WhatsApp contacts and the people in both the offices were part of the problem, not part of the solution.
Sapa to Dao Cat Ba, Bus VIP Cabin 22 + Bus + Speedboat, Daiichi Travel, Dec 23, 2025
PM
Patrick MNegative point:
Confirmation took more than 48 hours to arrive...
Confirmation received the day before departure.
First bus trip operated by SAO VIET and not by DAIICHI. The bus departed an hour late.
Nevertheless, DAIICCHI managed the connection in Hanoi very well, which went smoothly (WhatsApp exchanges).
DAIICHI dropped us off directly at the address of our accommodation in Cat Ba.
Sapa to Dao Cat Ba, Bus VIP Cabin 22 + Bus + Speedboat, Daiichi Travel, Dec 20, 2025
RD
Rory DNeeds to be more information on how to do the transfer in Hanoi. A map would be handy
Sapa to Dao Cat Ba, Bus VIP Cabin 22 + Bus + Speedboat, Daiichi Travel, Dec 14, 2025
PM
Pavla MThe bus itself was clean and comfortable, it is the driver’s driving that made you worry not to fall in the aisle but that is more cultural thing than personal. I was a bit disappointed we were promised an earlier stop since our accomodation was on the way of the bus (and the final stop was 8km further and it was 6 a.m.), but when we got closer the guy who was organizing everything for most of the way wasn’t on the bus anymore and the driver had no idea what I wanted so he didn’t stop.
Sapa to Dao Cat Ba, Bus Cabin 20, Asian Bus Travel, Dec 1, 2025
WM
Wyatt MWish it would be conveyed somewhere that there is no food allowed on the bus we used. Other than that everything was extremely organized and comfortable. Minimal waiting times compared to other experiences.
Sapa to Dao Cat Ba, Bus VIP Cabin 22 + Seater Bus, Daiichi Travel, Oct 13, 2025
EY
Eyal YCabin is very slim and they allow over booking with people sleeping between the cabins
Sapa to Dao Cat Ba, Bus VIP 34, Asian Bus Travel, Oct 4, 2025
JG
Jon GThe communication was not very good because we were not in the bus list and no one told us what happened. We ended up in another bus that took us to Cat Ba, but everything was very confusing, even the office staff didnt help us.
Sapa to Dao Cat Ba, Bus VIP 24, Sapa Discovery Travel, Aug 16, 2025
FH
Felix HNo seats/ beds assigned. Even though we booked months ago, we were the last in the bus and got the worst beds in the back. Were told that there were four places in the back, but there were only there. One person was in the aisle. This was dangerous. Bed were impossible to get into. Driver already took off at high speed while we were still in the aisle, trying to climb in, terrible service.
Had to change busses but were not informed about anything. New bus did not have enough beds, so had to share a bed. Personnel was occupying beds and did not give them to customers. Beds were not cleaned. Blankers had been use and there was trash. Very bad experience.
Sapa to Dao Cat Ba, Bus VIP 34, Asian Bus Travel, Aug 12, 2025
MN
Michele NTransfer purchased with Daiichii; however, part of the transfer (Sapa to Hanoi) was provided by another company, G8. Communication with G8 wasn’t easy, and they left me in Hanoi close to, but not at, the agreed arrival point. In this specific case, it was a problem because I had to be at a specific pick-up point for the second part of the transfer (Hanoi to Cat Ba). They gave no explanation. So, the Daiichii leg was fine, but their partner for the first part was not.
Sapa to Dao Cat Ba, Bus VIP Cabin 22 + Seater Bus, Daiichi Travel, Aug 11, 2025