JP
Jonas PTwo persons in one cabin ... Because it was overbooked.
Sapa to Cat Ba CBExpress, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Dec 7, 2025
FC
Frida CThey did not drop us off at tha right point in cat ba, my bed was broken an leaning to the side. The drivers were yelling and talking to each other which made it impossible to sleep.
Sapa to Cat Ba CBExpress, Bus Cabin 24, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Nov 29, 2025
MH
Manon HI strongly advise against taking the 10 PM night bus from Sapa to Cat Ba! It departed Cat Ba at 11 PM and arrived in Hanoi at 4:30 AM. The bus station was closed, forcing me to wait outside in the street until 6:30 AM when it reopened. The bus finally arrived at 7:50 AM.
Once in Cat Ba, some people were dropped off at their hotels for free, while others had to pay 10,000 VND per person for a one-minute ride (it wasn't mentioned anywhere that this fare was charged).
Sapa to Cat Ba CBExpress, Bus VIP Sleeper, Good Morning Cat Ba Bus (Good Morning Cat ba), Nov 21, 2025
W
Willi Bus was 1 hour too late and the personal was quite a bit unprofessionell. There was no pick up and drop off service. Moreover the bis also did not have wifi and it was way too cold inside. The personal also cobstanly opend pur cabins and woke us every 1 hour at every stop.
Sapa to Cat Ba CBExpress, Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 16, 2025
WC
Wan CGood service by the operator
Sapa to Cat Ba CBExpress, Bus VIP24 + Express Bus, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 14, 2025
K
Kelly When we arrived at the bus station in Sa Pa where we were told to be by 7:40 a.m. to board the 8 am HT Travel Bus to Hai Phong, there was no one present to speak with. I messaged through Whats App that we had arrived, and also to make sure we were in the right place. We weren't told until I messaged again at 8:30 am, which was 30 minutes after the bus was due to depart, that the bus had broke down and a van was coming to take us to Lao Cai to catch another bus. The first SUV arrived with room for only one person, but not enough room for us and our luggage. Then, finally, another car came and we left at 9:20 to drive 25 km to Lao Cai. All of this time there wasn't someone to speak with in person. Very poor customer service! The bus was there on the side of the road waiting for us. Then, an hour and a half before reaching our destination in Hai Phong, the bus ran out of gas! The bus was not as clean as other cabin busses we have used in Vietnam. We will never use HT Bus Travel!
Sapa to Cat Ba CBExpress, Bus Royal Cabin, HT Travel, Nov 8, 2025
FD
Fanny DThe drive was correct but we were not informed that there was no toilet on the bus, the usb-chargers did’t work and a lot of passengers were not dropped at the place they asked when they booked. I had to pay a driver to get be back 6km to my homestay.
Sapa to Cat Ba CBExpress, Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 7, 2025
SA
Summer AOn time pick up time from meeting point. Good Services from driver and good facilities in the bus. There are 3 point charging pot in the cabin, 2 type B & 1 type C. Unfortunately, I don't know how to operate the television at that time, but the charging pot was depend on the television electricity and the other pot depend on the sleep lamp electricity. There is a toilet inside the bus, clean and smell good, there is simple amenities too like tissues & hand soap, water flash and wash hand too. Very recommended for long day trip
Sapa to Cat Ba CBExpress, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Nov 4, 2025
JP
Jakub PThe driver was smoking in the bus, it smelled bad, and at night they moved us to another bus that was dirty. There were crumbs and trash in the bed. The drivers don’t speak English and they shout. You can’t sleep at night — the worst trip of the whole stay.
Sapa to Cat Ba CBExpress, Bus VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Nov 2, 2025
MB
Markus BBus was von time. Beds were not really clean. Stops for toilets were unclear
Sapa to Cat Ba CBExpress, Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 2, 2025