DB
Denise BTerrible, the ride was bumpy and had us rolling around in the beds. We got to Sapa two full hours early. I think the advertising is completely false and that the company should be more upfront with customers. I would never recommend this and I would never use this service again. I actually cancelled my return trip due to how bad my experience was.
Noi Bai Airport to Sapa, Bus Lower Single Cabin, Sao Viet, Jul 22, 2026
VM
Vihagi MAlthough the bus itself was fine, my cabin was not cleaned when I got on. There was food wrappers and used tissues still in my cabin so I didn’t want to use the pillow and blanket provided. The bus driver kept spitting and making gross sounds with his throat the entire time and it made me feel so nauseous and uncomfortable.
Noi Bai Airport to Sapa, Bus Single Cabin, HK Buslines, Jul 20, 2026
IB
István BWe are waiting in domestic Terminal for 1 hour and we try to call them in WhatsApp for many times because we are little bit scary they will not come to pick us up.. We just receive a message after the pickup time (1:30 pm) telling where are we? We are very stressed because we thought we lost our trip.. Expect to be late for the bus to contact you and make sure you have contact number registered in 12go because they will contact you..
Noi Bai Airport to Sapa, Bus Single Cabin, HK Buslines, Jul 16, 2026
M
Marie Brilliant, great service.
Noi Bai Airport to Sapa, Bus Upper Single Cabin, HK Buslines, Jul 15, 2026
MB
Marc BTook Sao bus. Driver was noisy, always on his phone. It was a night bus, he could have been more considerate since passengers were trying to sleep. This seems to be a frequent complaint amongst passengers. Additionally cabin was not very clean. Will not recommend this bus company.
Noi Bai Airport to Sapa, Bus Lower Single Cabin, Sao Viet, Jul 13, 2026
BB
Bernd-jan BIt was good, but it would’ve been ready super if we’ve been able to transition to an earlier bus. The wait at the airport is quite extensive if you’re through customs quickly.
Noi Bai Airport to Sapa, Bus Lower Single Cabin, HK Buslines, Jun 28, 2026
RD
Regina DThe pick up instructions were confusing and the bus was 30 min late.
Noi Bai Airport to Sapa, Bus Lower Single Cabin, HK Buslines, Jun 16, 2026
E
Ewelina Everything was well organise.
Noi Bai Airport to Sapa, Bus Single Cabin, Sao Viet, Jun 3, 2026
GS
Girija SThe journey was comfortable.
Pros:
Pick up from airport and drop at hotel.
Single private cabin.
Smooth ride.
Started late but reached on stipulated time.
Cons:
The staffs were not at all speaking in english. Very difficult to communicate.
Noi Bai Airport to Sapa, Bus Single Cabin, Sao Viet, Jun 2, 2026
CP
Chantelle POur Driver, Mr Thanh was absolutely incredible. Appreciate him and his wonderful team!
Noi Bai Airport to Sapa, taxi SUV 4pax, Mui Ne Private Car, May 24, 2026