AH
Albert HOur bus is cancelled, and we got bus different operator sao viet . We wait 3 hours doing nothing.
The only good was the operator is so helpful, if not we will give 1 star.
For sao viet bus, the driver was driving crazy and staff bit rude. Not recommended
Noi Bai Airport to Sapa, Bus VIP22 + VAN, Sapa Discovery Travel, Nov 20, 2025
TK
Thobe KThe bus left without me even though I had been waiting at the airport for 2 hours! They did however re book me on a later bus. I arrived at my destination 1:30h later than planned.
Noi Bai Airport to Sapa, Bus Upper Single Cabin, HK Buslines, Nov 13, 2025
WS
William SI was messaged the night before and told my ticket was not right. Instead of starting in Hanoi I was ending in Hanoi. After hours of conversation a new number messaged me and confirmed my booking. Meanwhile, the original number kept messaging telling me my booking was wrong.
The bus was very loud and noisy. The driver whistled and another worker played loud music half the time. The remainder they talked very loud amongst the three workers.
The seat was also broken and would not adjust.
Noi Bai Airport to Sapa, Bus Single Cabin, Sao Viet, Nov 9, 2025
TC
Thum CThe departure was delay due to other passengers arriving late from airlines.
Noi Bai Airport to Sapa, Bus Lower Single Cabin, HK Buslines, Nov 8, 2025
SS
Sjaak SIt was a very clean bus. The cabin has USB charging ports, a TV, bottle of water and a blanket. I'm about 176 cm tall and could stretch my legs.
Getting in the upper birth is a bit tricky, especially for older people. You need to go in reverse, but first, using the steps of the cabin opposite the one to get it. That worked best for me.
Thanks to Google maps I always knew where we were.
Noi Bai Airport to Sapa, Bus Single Cabin, Sao Viet, Nov 8, 2025
CH
Casper HThey emailed me that I had to take a later bus, but did not respond to my email back until I called the office. The bus was delayed and the pickup location did not correspond with the one on the app. However the ride was comfortable and the driver drove very safe, which is uncommon in Vietnam.
The seats are not comfortable for someone that is 190cm, but that's just my problem. Can recommend to take this company.
Noi Bai Airport to Sapa, Bus Upper Single Cabin, HK Buslines, Nov 7, 2025
KP
Kristan PA number of miscommunications
Noi Bai Airport to Sapa, Bus Lower Single Cabin, HK Buslines, Nov 7, 2025
RR
Robert RExcellent. You guys worked with me very professionally and kind. My last minute requests were fulfilled! Thanks
Noi Bai Airport to Sapa, Bus Upper Single Cabin, HK Buslines, Nov 7, 2025
CG
Cosmin GA very pleasant trip, the coach was clean and comfortable.
Noi Bai Airport to Sapa, Bus Lower Single Cabin, HK Buslines, Nov 7, 2025
HC
Hartlein CThe sleeper bus in itself is very nice. Generally, I have a comfortable experience with the bus, they even pick us up at the airport and drop us at our hotel in Sa Pa. The only inconvenience is that the bus departed late by about 20 mins.
Noi Bai Airport to Sapa, Bus VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Nov 4, 2025