VC
Victor CThe worst bus company I have ever travelled with. I strongly recommend choosing any other operator. My outbound journey took 8.5 hours instead of the advertised 5 hours, and my return journey arrived 13 hours later than the scheduled arrival time. Every single point where a delay could happen, it did. Our bus broke down due to a mechanical failure, and we were left waiting for hours with almost no useful communication. We had to keep chasing customer service ourselves for updates, while the ETA kept being pushed back. If you're going to be late, at least give passengers realistic estimates so people can plan accordingly instead of repeatedly giving false ETAs. As a rule of thumb, whatever delay they announce, multiply it by at least 4. If they say 15 minutes, expect around an hour. If they say 1 hour, expect 4 hours or more. Even when we only had to walk about 50 metres through immigration for the driver to pick us up, there was another delay. Once everyone was finally back on the bus, we were kept waiting for another two hours before departure because of an issue with the bus. Neither the driver nor the immigration officers seemed to understand what the problem was, and no explanation or updates were given. The driver also left the engine idling the entire time for no apparent reason. You're effectively trapped at the immigration checkpoint because you can't simply order a Grab from there. In the end, I had to pay another bus driver to let me board a bus that wasn't even scheduled to leave until six hours after mine. Completely unreliable service and a total waste of time. Avoid at all costs.
Kuala Lumpur to Singapore, Bus VIP, Qistna Express, Jul 21, 2026
EN
Edison NTerrible. Delayed for 1 hour. Arrived at promised checkpoint 3 hours late. Rude driver and operator. Talked so loud to each other. Kept stopping at random spots to smoke or talk.
Kuala Lumpur to Singapore, Bus Express, Billion Stars Express, Jul 20, 2026
PA
Philippe AWorst experience ever, do not ever travel with Qistna
Kuala Lumpur to Singapore, Bus VIP, Qistna Express, Jul 20, 2026
FK
Fumino KAfter clearing immigration, I went to board the bus, only to see it pulling away just as I arrived. Don't they check the passenger count? If they’re taking people's money, they have a responsibility to see the job through properly. I never want to use this service again.
Kuala Lumpur to Singapore, Bus Express, Billion Stars Express, Jul 19, 2026
JG
Julie GThis was by far the worst travel experience I’ve ever had. The staff at the bus station were extremely rude, unfriendly, and completely unwilling to help. We had to change buses three different times, and everything was very disorganized. There was no clear information, and I honestly have no idea how I even managed to reach my destination.
Kuala Lumpur to Singapore, Bus Express, StarMart Express, Jul 19, 2026
TD
Timothy DWe arrived 1.5h too late, and people were not friendly.
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Jul 12, 2026
NV
Najade VFirst the operator calls me to say I have to take a bus earlier (one hour). A couple of hours later I get a message that my bus is delayed by 2 hours. Eventually he was more than 3 hours late. The driver was very unfriendly and shouting at us.
Kuala Lumpur to Singapore, Bus Express, Super Nice Express, Jul 5, 2026
DC
Dan CLook I see a lot of people complaining about it yes it was late but 2 hours but what do you expect. The bus was comfortable
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Jul 4, 2026
OA
Ommy ATrip was smooth with no hiccups. To my amazement the boat had free wifi
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Jul 3, 2026
GD
Gema DThe bus arrived to pick up almost an hour late and we arrived at Singapore almost two hours lather than the set time. My seat didn't have the lever to get the feet cushion up and also the massage feature wasn't working
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Jun 30, 2026