YS
Ying SDriver did not stop near Tai Seng MRT and as a first-timer using this company, I was lost and had to ask the driver for direction and walked over to the mall connected to the mrt. Also the PA system of the bus is very poor, no one understood what the driver was saying through the microphone.
Kuala Lumpur to Singapore, Bus Express, Billion Stars Express, Aug 24, 2026
ED
Etienne DConfortable bus but not on time (+ 2 hours vs planned) on a journey of 5h
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Aug 23, 2026
DY
David YThe bus itself was clean and well-maintained, although it was already showing some signs of age. The driver’s driving style was safe and competent. However, the announced 10:00 a.m. departure referred to a shuttle to the central departure point. The actual departure from Kuala Lumpur was therefore not until an hour later.
The lady at the check-in counter was extremely disinterested and at times rather rude. She provided hardly any answers to passengers’ questions, which caused considerable uncertainty among the passengers before departure on the shuttle.
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Aug 21, 2026
SC
Sara CFirst, the operators at the ticket counter were very rude; we had to take two buses to arrive at the destination (it was not said in the ticket). Second: we discovered only when we hopped on the bus after a 20 minutes stop that we could not eat or drink inside the bus, for the entire 6.5h of the trip (it should have been a 5h trip but the operator was late at the pickup and we lost some time both for traffic - not their fault obviously - and to wait the second bus). I took tons of buses in Asia and this is the first time it happens. Moreover, the "co-pilot" watched videos and socials for the entire trip with a very high volume (we could hear it from the upper deck). My seat was also broken since I could not adjust it. I would not recommend this bus operator.
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Aug 16, 2026
E
Emmanuel Departure was chaotic as the bus did not leave from the mentioned location but from another location which took about an hour all together to reach with a small shuttle.
After the toilet stop, the driver litterally agressively shouted in the speakers that he would kick out of the bus anyone seen drinking or eating, despite no previous instructions given. Strange that we are expected to seat during 7 hours without drinking.
2 stops made later on without any defined purpose whereas already running late (not intended for passengers). At Malaysia border crossing, we waited 15 minutes 2 passengers that were just eating, bringing an additionnal delay...
Company displays 'massage seats', but the massage fonction does not actually work.
Noticeable point : we went through Tuas check-point, which was extremely quick.
Maybe this was just one bad experience out of many trips, but I would not go with this company again.
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Aug 13, 2026
JR
Julian RLang waiting für everything
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Aug 12, 2026
NJ
Noelle JThe bus itself was OK, nice big seats with legrest and back could go down. Driver hardly spoke English. Was also not too friendly but OK.
Most annoying was we had to be at Berjaya Times Square before 9AM for our bus at 9.30AM just to find out after 9.30 there was no bus coming and we were all transported to main busstation. (Chaotic) There the bus departed at aprox 10.45AM. We were supposed to arrive at SIN around 2.40PM but we arrived only at aprox 5.30PM at Golden Mile Tower.
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Aug 12, 2026
DW
Derk WGood vehicles. Good organisation. The passing of the border was professional.
Kuala Lumpur to Singapore, Van Minivan 7pax, THS Transportation, Aug 9, 2026
TH
Terence HDirty bus not a direct service as advertised point to point.
Bearded us all into two cramped mini buses to transfer us to a bus depot. Left hours late arrived hours late.
I was left stranded at Singapore customs as were other passengers. The driver just left.
The bus was aged dirty and no toilet on board and nothing worked properly as for seat adjustment.
I am considering reporting this company to Malaysia regulators and consumer and tourism ministers .
I will never ever use another Malaysian bus service.
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Aug 9, 2026
RH
Robin HFantastic experience. Lovely bus, big seats, friendly driver. Just a bit slow because of traffic, but that can't be helped - it was a Friday evening.
Kuala Lumpur to Singapore, Bus Express, Sri Maju Group, Aug 9, 2026