Naluang Company Reviews
van Regional 14pax, Naluang, Jan 25, 2020
Although the drive during the daylight hours was no where near as bad as some of the reviews we read, we found that the bus was not fit for driving at night!!! The headlights hardly worked and so the driver was going so slowly that the last 26km took nearly 2 hours!! He was blinded by trucks coming towards us and his only safe reaction was to stop until it passed. The minivan should not be on the roads.
van Regional 14pax, Naluang, Jan 24, 2020
Fast and on time. Perfect 8 hr adventure trip! Even lunch was included in the ticket price which was a big surprise.
van Regional 14pax, Naluang, Jan 22, 2020
Alles bestens geklappt. Sehr umsichtiger und angenehmer Fahrer.
van Regional 14pax, Naluang, Jan 12, 2020
The communication about the pick up was very bad. So we missed the bus we booked. We did go one later. The driver was al lot of time busy with bis telefone. That was very scarry because of the very bad and dangereus road. The minivan was old and the suspension also. It was the worst trip we ever made.
van Regional 14pax, Naluang, Jan 10, 2020
I had to change mini-van and move my baggage from one van to another because number of passengers was bigger than number of places and we waited 45 minutes to resolve it. Yet i do not consider it as big problem and in some way it was funny :)
Bus Sleeper, Naluang, Dec 26, 2019
Sleeper bus Monday and Friday only. Definitely worth doing this 17 hour journey on one of those days, for that reason. Bus was not 100% full, they granted my request to not share a bed since I was traveling solo. Driver was safe, border crossing easy. I am satisfied with the trip.
van Regional 14pax, Naluang, Dec 12, 2019
The drive took approximately 4.5 hours with about a 30 minute stop for lunch/restroom. We were in a mini bus which was comfortable enough given that it was not full to capacity. All the luggage went into the back which left the small amount of leg room free for our legs. haha Our driver drove fast which made the bumps in the road worse. Not a problem for myself but my girlfriend does get motion sick and was appropriately prepared. Making sure you are as well will make the trip go smoother for yourself and everyone else who is along for the ride. The picture provided in the attachment we received in our confirmation was clear enough but you actually need to go around behind the building in the picture and up a slight incline. Its clear as day that its a bus station once you see it its just not visible from the road. All in all about as I expected after reading several reviews across the internet.
van Regional 14pax, Naluang, Dec 8, 2019
Driver on cellphone while passing big trucks on curves. Very dangerous!!!
van Regional 14pax, Naluang, Dec 3, 2019
reckless driving style
Bus Express Sleeper 41, Naluang, Dec 1, 2019
Bus left late. No WC on bus even though advertised. Staff rude, forced me to change seat, my girlfriend was desperate for toilet (has medical condition) they refused to let her off for toilet even though bus was stopped to let new passengers on. More people on bus than seats, people sitting in aisles and being forced out of seats to accommodate others. Man asleep on floor next to my girlfriend's seat. Woman being sick into plastic bag behind me, she went to front of bus to ask to stop to be sick the bus continued until designated toilet stop was reached. Sometimes 7 hours until next toilet break. We were forced to change to another bus about 2 hours before we got to Hanoi which had limited seating, I had to move equipment off a seat so I could have a seat but gave me little room as equipment was still right next to me. We arrived 1.5 hours later than expected due to bus stopping to deliver packages and pick up excess passengers. Will advise anyone planning to travel from Luang Prabang to Hanoi to avoid this bus service at all costs.
van Regional 14pax, Naluang, Nov 30, 2019
It’s a van for 14pax which can make it feel very cramped and uncomfortably especially if you’re tall or big, And when you’re gonna sit for almost 11hours. We stopped often for toilet and for a break where you can buy snacks or just stretch which was nice. The a/c could have been better as the air in the van got warm and bad after a while.
van Regional 14pax, Naluang, Nov 25, 2019
Uncomfortable bus trip but driver was helpful.
van Regional 14pax, Naluang, Nov 9, 2019
55 mn late at the beginning but I guess this is a country use. It take.6 hours to arrive to van vieng from luang prabang. Local cost much cheaper but price for quiet travel by that way.
Bus Express, Naluang, Oct 30, 2019
The bus is comfy! But the road which is currently under construction makes the trip very unpleasant.
van Regional 14pax, Naluang, Oct 29, 2019
The minibus had AirCon and Wifi. We made plenty of stops and had a meal included.
van Regional 14pax, Naluang, Sep 1, 2019
Really good service, driver turned up at 09.30 and we were told to be ready for nine for a 10.00 bus so we were prepared for that. He literally just scanned my QR code on the email into his phone to swap the tickets and we got in a tuk tuk to the bus station with others that had been picked up from their hotel. Bus was waiting for us our bags were quickly transferred and we were off to van vieng. The road is VERY VERY bumpy and winding, I would advise travel sickness tablets. But the driver did well to navigate safely and we arrived early into van vieng (was meant to be 10.00-16.00 we arrived at 14.40). Would book again with this company. Only bad thing was we only stopped once for a toilet break, but as we arrived so early it was fine in the end.
van Regional 14pax, Naluang, Aug 23, 2019
Van left Luang Prabang and arrived Vang Vieng on time despite bad weather. Although driver was not very careful with this driving such as overtaking on blind spots and narrow rides and not slowing down on turns. The ride was overwhelming dangerous to be frank.
van Regional 14pax, Naluang, Aug 14, 2019
Bus too full. Vomiting passengers, loud music.
van Regional 14pax, Naluang, Aug 12, 2019
Driver didn’t like passengers talking but okay with children making noise.
van Regional 14pax, Naluang, Aug 10, 2019
On the plus side we got there on time, the bus was cool on a roasting hot day and the driver/fellow passengers were friendly. It is a long and bumpy ride though and might be a struggle if you are prone to travel sickness. You’re also dropped off outside Vientiane and have to pay another 20,000 kip for a tuk tuk to the centre.
van Regional 14pax, Naluang, Jul 29, 2019
Paid extra to have a taxi take me to the bus station from the hotel but it never showed, so had to buy another one. The taxi ended up taking me to the wrong place! When I finally arrived at the right place (before departure at 13:30), there was no one around to check the tickets. Someone finally showed at 2pm, and the minivan left a little later. The journey itself was okay; the driver drove some-what safely and carefully. However, he only stopped once to go to the bathroom himself and didn’t ask us if we needed to go. The windows were so filthy that we couldn’t see the breathtaking views! Arrived over 6 hours later.
van Regional 14pax, Naluang, Jul 23, 2019
Was very easy going. Nice qualified driver and a swift 8 hour trip
van Regional 14pax, Naluang, Jul 15, 2019
Would be nice to be dropped off in the town proper but honestly the trip wasn’t bad. We arrived around 2 hours early. The road is bumpy and twisty— fair warning! Was comfortable a trip as one could hope for
Bus Sleeper, Naluang, Jul 13, 2019
For a 20h bus ride it was as comfortable as it could have been. Made well-timed bathroom stops, we got a welcome gift of water and snacks, beds are relatively comfortable (a little short if you're tall). The co-driver really looked out for us.
Bus Sleeper, Naluang, Jul 12, 2019
Beds were very small. We need to sleep in the beds with 2 people. There were no curtains. The drop off time is really strange (4:30) because you can not check in any where.
van Regional 14pax, Naluang, Jul 8, 2019
It was one of the safest journeys we’ve done as the driver was driving very slowly compared to others. It took very long though and on top of that we stopped so many times, many of them to buy things from the road side for the front passengers which was a bit confusing. There was not much dialogue about which bus to get and where to get off.
van Regional 14pax, Naluang, May 3, 2019
They said the trip would take 6 hours, but we arrived in 3.5 hours. That was a nice surprise! There were a lot of sharp turns so if you have a weak stomach, be prepared. There is a stop after around 2 hours of driving where you can get something to eat and where you can use the bathroom. Overall the journey was fine.
van Regional 14pax, Naluang, May 1, 2019
The way to Vang Vieng is through the mountains, so the road is windy and also full of potholes. Our driver was speeding like crazy through the hills and towns, even in the curves up on the cliffs sometimes! When he started talking on the phone with one hand on the wheel I started praying to God and I'm not even religious. Our whole group were scared for our lives. Absolutely ridiculous! The only good thing was that we arrived early so we could get out of the car. Honestly would not mind the trip taking twice as long if the driving was safe! On the plus side the car we drove in was really nice and we had a pit stop for about 20 min.
van Regional 14pax, Naluang, May 1, 2019
- We already get on our bus which was going to depart at 8:00. But the driver move us to another bus and we have to wait for almost 1 hour. - this is not acceptable coz we has booked our seat in advance. We woke up early to reach the bus station on time.
van Regional 14pax, Naluang, Apr 12, 2019
Started of well with pick up on time hotel. About 15mins into journey the driver got a phone call and pulled over and aggressively asked us where our tickets were even though he had taken the paper ticket when coming to get us. I told him u took our paper he lied and said no and said where is the ticket on the phone. The ticket on the phone is same thing as the paper and can only be seen through email which requires u to have internet and we did not. I told him I gave u the paper again he still said no. My partner was sitting in the front seat next to the driver and saw a paper in the compartment which the driver had put there and he pulled it out an it was our ticket. We said look to the driver it says we have paid and this is our name. The driver looked at it and made another phone call took a picture of the ticket and continued to drive without giving us any apology. This seemed very stupid as if we had not paid how would he know where to pick us up... and the fact that he checked out ticket before we got on the bus. Only giving it 3 stars because we arrived early.
van Regional 14pax, Naluang, Apr 6, 2019
Everything was on time and the driver was helpful, but he drove very fast and dangerously and we almost got in car accidents 4 times.
van Regional 14pax, Naluang, Apr 3, 2019
Journey took 5 hours including 2 10-20 minutes stops but this was the only good thing! The road is very windy and bumpy due to potholes and the road not being completed, and the driver did not slow down at all meaning everyone in the van was being flung around! He was also extremely rude and when we got to Vang Vieng, he chucked our bags off the van to the floor and during a stop to eat, 2 ladies couldn’t finish their meal because he finished his in5 mins... not a considerate driver but I guess that’s why we got there in less time than stated on the website
van Regional 14pax, Naluang, Apr 1, 2019
Comfortable minivan but the driver drove extremely fast and risky, I felt quite unsafe.
van Regional 14pax, Naluang, Mar 29, 2019
This trip was fine. But we were meant to leave at 15 and ended up leaving at 16:30, so we were just waiting around for a long time. Also, the journey took longer than 6 hours, which was quite annoying because the road was very windy as well. But overall, it was fine. We stopped a couple times for toilet and food and we got to the place we wanted to go.
van Regional 14pax, Naluang, Mar 28, 2019
It’s good that you have asigned seats: if people stick to it. Driver wasn’t very carefull and he raced through the bumps. That was not very comfortable. The free lunch was a nice surprise!
van Regional 14pax, Naluang, Mar 23, 2019
Very convenient. We arrived at the bus terminal in Vang Vieng earlier than expected.
Bus Express Sleeper 41, Naluang, Mar 13, 2019
Staff were aggressive and did not tell us what was going on, the service stations we stopped at were not service stations, they were shacks where the staff would meet up with their friends with no facilities. However the beds were comfortable
van Regional 14pax, Naluang, Mar 11, 2019
We had our hotel confirm they were coming to pick us up and they give us a range of time to be ready 7:30am to 8:30am. They sent a tukt tuk to pick up my wife and I at 7:30am that then went around town to pick up others as well. Little after 8am we were dropped off at a bus depot. You then exchange your printed out ticket for one of theirs and get load on to a large van with your luggage on top. The ride was long and winding but as expected. We were on the road by 9:30am and arrived to Vang Vieng around 2pm. They dropped us off at some parking lot that is in the middle of town, about 10min walk for us to our hotel or 10,000 kip pp tuk tuk ride. If you chill and relax and know that they will get you to your location on a decent time, everything is fine. I would not try to plan any activities on the day of travel as things can get delayed and the roads are not the best. There was lots of constructions and sections of the "road" that was not paved, leaving the driver to go much slower. If you are one to possibly get car sick be sure to take some Dramamine before the van leaves the depot. They do stop at least once for a 15-20min break to use the bathroom and have lunch.
van Regional 14pax, Naluang, Mar 10, 2019
overall experience was fine. minivan driver drove very fast and recklessly on winding, bumpy, undeveloped roads. only advice —> slow down when you have 10+ lives in your hands
van Regional 14pax, Naluang, Feb 25, 2019
we didn’t get collected from our hotel till 9.50 after our hotel calling the company and then we got charged extra for being out of town and we didn’t receive an email or call telling us this. You then get dropped at a bus station 30min walk from town. The minivan is very cramped with everyone’s luggage anywhere it can fit. However good driver and the van was clean.
van Regional 14pax, Naluang, Feb 10, 2019
IT was a long bumpy ride. The breaks of the car were nog good si iT was dangereuses too. We had to fix them once we were down the hill. The views on or way were absolutely stunning
van Regional 14pax, Naluang, Feb 6, 2019
The contact number didn’t work, and it was difficult to find a new one to confirm the pickup in the morning. The bus a bit smaller and less room for the legs than in others. The final ststion a bit far from the center of the city. The driver was very careful though and brought us safe and sound to the destination.
Vientiane Northern Bus Stop Naluang Bus Station Luang Prabang any hotel Vang Vieng Bus Terminal Kuang Si Falls Dien Bien Phu Bus station Naluang Bus Station Vinh Loei Bus Terminal Nan Bus Terminal Chiang Mai Bus Terminal 3 Phonsavan South Bus Station Thai Lao Bridge Visa Luang Namtha Huay Xai Bus Station Kunming Southern Bus Station Hue Northern Bus Station Hanoi Vuron Thu Nong Khiaw Minivan Station Jinghong South Terminal Hanoi Naluang Bus station Bus Terminal 2 Chiang Rai Chiang Mai Arcade 2