Picked up from hotel, changed van once, everything ran smoothly and to time
ferry ferry, Raja Ferry, Jan 5, 2020
I initially booked to be picked up at 9am from the hotel in Koh Samui but good thing that I called the contact number the day before it. I discovered that the only pick up for Hat Yai destination is at 5am to 5.30am. The van was very prompt and picked me around 5.15 from the hotel. I waited in the terminal for the 7am boat trip. There was not much people and apparently it is a passenger and vehicle boat. It was huge and the sail was smooth. At the port, I waited for the van that would take me to Hat Yai but apparently nobody explained to me that I will have to do another van transfer later. I was surprised when the driver told me to wait and ride another van going to Hat Yai. I hope this could be improved because it will be helpful for first time app user like me. Then, after the transfer to Hat Yai, I was lost finding out that the van will not bring me to the bus station. I was nervous and worried in a new place which was not very easy to communicate in English. Definitely, has some parts to improve.
van Regional 14pax, Phantip 1970, Jan 3, 2020
Excellent. Exceeded my expertations. No worries, everything delivered as offered.