AN
Aye NI had a really bad experience with 12Go Asia. I booked a bus ticket from Malaysia to Singapore, but I was left waiting at the bus stop for more than two hours in the rain. The bus never arrived, and I received no proper update or assistance.
Because of this, I had to purchase another ticket and spend extra money just to continue my journey. The customer service team did not take responsibility for the situation, and I received no real support or solution from them.
This experience was very disappointing and unacceptable. Due to the poor service and lack of customer care, I will be leaving feedback and reviews on websites such as Trustpilot and other review platforms regarding my experience with 12Go Asia.
Kuala Lumpur to Singapore, Bus Express, Qistna Express, May 16, 2026
K
Karen Spacious coach & driver drove with caution. Other than the aircon wasn’t cool enough on a warm and humid day, overall the ride was pretty good!!
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, May 14, 2026
TW
Tim WNot so easy to find the pick place at Berjaya Square.
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Apr 24, 2026
E
Erik Very rough to sleep on bus, schedule changes, needs to recline more
Kuala Lumpur to Singapore, Bus VIP Double Decker, Billion Stars Express, Apr 20, 2026
LL
Loma LThere was no clear instruction
As to what platform we met after Malaysian border
Kuala Lumpur to Singapore, Bus Executive, Eltabina Jaya, Apr 16, 2026
DM
David MReservation and physical tickets were a little confusing. Bus pick up point is not clear if you dont know the area. Suggest a sketch to locate the ticket exchange booth.
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Apr 10, 2026
CM
Clint Mthe bus arrived a little late around 10:38 am but it’s okay. it was nice because we were the only passengers that day to singapore. overall, great trip!
Kuala Lumpur to Singapore, Bus Express, Ekspres Mutiara, Apr 10, 2026
AE
Apple EThe driver was rude and did not give any instructions where to.meet after immihration for both malaysia and singapore. We scoured the whole bus parrking lot for the correct bus. There were 2 platforms and did not even tell us that he will be in platform A.
Kuala Lumpur to Singapore, Bus Express, Sri Maju Group, Apr 1, 2026
M
Maria The only advantage was the low price. There was no communication, neither regarding breaks nor border crossings. The staff were rude both at check-in and on the bus. Everything had to be asked for, and even then, the answers were unfriendly.
But as I mentioned before it was cheap
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Mar 28, 2026
A
Anastasia The bus is very comfortable, driver drove safely, border control was communicated well. (We arrived around 2h late because of traffic, which is obviously not the companies fault, but a thing you should keep in mind when traveling by bus)
Kuala Lumpur to Singapore, Bus Express 27, StarMart Express, Mar 27, 2026