RS
Robin SThis trip was horrible. We spent 10 hours to get from KL to Singapore without any information. After four hours and one bus change we had to ask for a bathroom break even though it was supposedly scheduled. We weAt one point we were left on a bus station without any information on the next bus that was supposed to come except for the registration. We were told, after asking repeteadly, that the bus was only five minutes away. We waited for at least 20 minutes, probably more. At this point we had already surpassed the arrival time by several hours and we had not been given any information.
Kuala Lumpur to Singapore, Bus VIP, Billion Stars Express, Jul 30, 2025
RS
Ron SAn hour too late, arrival time in singapore was 7
8.44 am, we arrived 10km before the border at 10am. The driver said 20 minute break. Turned out the break was 3 hours and we waited for an other bus. The other bus had motor issues so just brought us to the border, not to Goldenmile in Singapore. Missed our flight because of this absolut **** company, had to walk over the border and had to buy a taxi to the airport. Absolut worst experience ever, absolut worst company ever. please NEVER book from this company, the world is better without them. Really F*** you BillionStars, more like billion ways to fuck up.
Kuala Lumpur to Singapore, Bus VIP, Billion Stars Express, Jul 29, 2025
NW
Natalie WWhat should've been 5hrs (i would always add on 1 extra hour) turned into 10hrs!
We left at 10.30, picked ppl up at another at 11 (so I guess thats the start) we had a stop 1hr 45min into the journey. Then we went to a bus terminal (not sure why)we left the terminal, stopped off at a fuel station & the driver said, sorry we have to go back to the bus terminal.we changed buses.
Up to that point it had been a very lovely experience(recliner, vibrating chair, smooth journey) then the new bus turned up! It was awful, self belts were broken,very basic seat.
Then there's passport control. The driver said, get off, get your passport stamped & I meet you here, you have 20mins! That would've been okay but there was about 30 buses/coaches all doing the same. Manged to find the bus again. At this point a load of Joe publics came on board (it was like a tin of sardines).
After 10-15mins we all had to do the same as beofre but with our cases, this time to have bags x-rayed. After that we were on our way.
The driver had no idea who was supposed to be on the bus. He was huffing alot & yawning (like he had done a 24hr shift).
He asked us where the drop off point was (come on mate, you're the driver here!).
To top it off he literally up a cigarette on the non smoking bus-shocking!
Thankfully, i am a patient person & was travelling solo (with snacks, after 10hr & only 1 stop we were so hungry) & had no time restrictions but for someone else it completely ruined their day.
Oh, and I have photos just in case you need them.
I have never experienced this before & I have booked buses/coaches throughout Thailand, India, S.America this was a shocking service.
Kuala Lumpur to Singapore, Bus VIP, Billion Stars Express, Jul 28, 2025
DV
Dita VThe trio was great, except for the time that was said we were supposed to arrive. We arrived to the destination about 3 hours later than it was indicated, there was no heavy traffic also
Kuala Lumpur to Singapore, Bus VIP 24, Sri Maju Group, Jul 28, 2025
M
Metin Our journey from Kuala Lumpur to Singapore was very pleasant. The bus was very comfortable, with wide seats and the ability to recline.
However, we had to change buses in Johor Bahru and board another one.
Crossing the border was a nightmare — a trip that was supposed to take 5–6 hours ended up taking 10 hours.
The driver of the second bus was terrible. He kept honking randomly left and right. There seemed to be something wrong with the vehicle — he struggled a lot to shift into reverse gear. On one occasion, I’m not exaggerating, it took him 1–2 minutes just to shift into reverse. A very bad driver — abrupt braking, etc.
But up until Johor Bahru, our trip was like a dream.
Kuala Lumpur to Singapore, Bus VIP, Billion Stars Express, Jul 24, 2025
MM
May MWe informed the driver (CES - 8555) that we went to restroom at Larkin Bus Terminal. He said okay. But He didn’t wait for wait us and never check passengers and anyhow left. We called all the contact numbers but cannot contact. We took taxi to SG and we asked our luggages at Golden mile and he said they sent back to Larkin Bus Terminal. We went and collected the next day.
Kuala Lumpur to Singapore, Bus VIP, Billion Stars Express, Jul 23, 2025
AK
Alexandros KEverything with the first driver is perfect, but with the second we have a lot of problems, he didn't stoped at "Golden Mile Complex " and he goes slowly under the normal, and a lot of times he is very unfocused and other cars hold horn,
Kuala Lumpur to Singapore, Bus VIP, Billion Stars Express, Jul 17, 2025
MP
Marta PIt is not 5 hour trip, it's more than that 8h aprox. However, the bus is comfortable
Kuala Lumpur to Singapore, Bus VIP, Billion Stars Express, Jul 13, 2025
MC
Marta CI did a complain. We had problems with this bus
Kuala Lumpur to Singapore, Bus VIP, Billion Stars Express, Jul 12, 2025
N
Nurashikin The chair was super dusty. the seatbelt was stucked. and some chair was broken. some of us were sneezing and coughing for few hours during the bus ride.
Kuala Lumpur to Singapore, Bus VIP, Cityline Nice To U Express, Jul 8, 2025