W
William The trip itself was fine. The STRESS about confirmation of my sleeper bus was terrible. Could the communication of 12go and the bus company be worse? I don't think so. 12go tells you you will get a confirmation email which never comes. You hire a grab to the bus stop not even knowing if you will be allowed on the bus, having booked a stay at the busses destination. You reach out to 12go and they know nothing. You mentally start planning alternative transportation plans. You conactvyou destination accommodation to let them know you may be arriving a day later. You arrive at the bus station early to hopefully board the bus. You are surprised to find the the bus crew is actually expecting you. Then you find out later that the bus company reached out by WhatsApp about your bus ride, but you never expected that because 12go never suggested to look for a WhatsApp message from the bus company!
How does 12go stay in business? Strong marketing but ZERO customer service.
12go should change their name to 12STRESS
Da Lat to Mui Ne, Bus Sleeper 36, Xuan Pha Bus, Mar 17, 2026
JX
Joy XStuffy cos aircon on was not low enough to remove the heat & stuffiness
Da Lat to Mui Ne, Bus Limousine, An Phu Travel, Mar 5, 2026
PJ
Peter JThe service and the onboard crew were excellent.
Da Lat to Mui Ne, Bus VIP Sleeper 41, An Phu Travel, Feb 20, 2026
SB
Silas BVery helpful driver, someone took my luggage by mistake and he helped me get it back and even delivered it to my hotel.
Da Lat to Mui Ne, Bus VIP 19, Xuan Pha Bus, Feb 13, 2026
HO
Harald OCool Driver. Best service. Comfortable seats.
Da Lat to Mui Ne, Bus VIP 19, Xuan Pha Bus, Feb 11, 2026
KW
Kane WOnly reason I am rating this 2* is because driver kept falling asleep at the wheel. Almost had head on collision with another tourist bus before he woke up and swerved, and another time he fell asleep and we went up on a grass verge. Was very scary and dangerous. Would have been 5* if wasn’t for this!
Da Lat to Mui Ne, Bus Limousine, An Phu Travel, Feb 4, 2026
AL
Astrid LThe guy who welcomed evertone into the bus and took care of water and a snack was very nice!
Da Lat to Mui Ne, Bus VIP Sleeper 41, An Phu Travel, Dec 24, 2025
NT
Nicole TReally nice and comfortable van. Van left on time. The roads between da lat and mui ne are all terrible, which isn’t the company’s fault, but two people were throwing up the entire time next to me which made for an unpleasant trip. Please take motion sickness medicine ahead of time if you get sick easily.
Da Lat to Mui Ne, Bus Limousine, An Phu Travel, Dec 16, 2025
MS
Muhammad Sthe driver is superrr friendly and helpfull ,super recommend . Eventhough the bus is not modern like futa bus but we are enjoyed and very satisfied with the service and everything . Definitely we will choose this bus again if we visit Vietnam again .
Da Lat to Mui Ne, Bus Sleeper 36, Xuan Pha Bus, Dec 10, 2025
MF
Marloes FThere are many roadworks so we were a bit delayed and it was quite a bumpy ride. Made 2 restroom stops and dropped us in front of the hotel in stead of the bus station, so that was nice.
Da Lat to Mui Ne, Bus Limousine, An Phu Travel, Dec 2, 2025