CR
Christopher RAbit fussy at security at station with airport style security and scissors taken off people
Apart from that it was excellent. Efficient, quick and comfortable. Even the minivans at Luang Prabang station didnt try to rip you off and were super well organised
Vang Vieng to Luang Prabang, Train #C92 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Mar 1, 2026
SD
Sylvie DThe pick up never show up at the hotel
Vang Vieng to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Feb 25, 2026
JB
Judy BWe.paid extra to get a transfer. From the hotel to the railway station. We were to.be picked.up at 9am for the 9.49am train but at 9.10am the transfer pick up had not arrived. We had to pay for a taxi to get us to the station otherwise we would have missed our train. 12GoAsia were not even interested when I complained. They didnt read the first.email then asked for screenshots of the.contact between us and the transfer. The transfer was through 12GoAsia, we had no.contact for the transfer. How are we supposed to provide that information? Apalling service. Just manafed to catch the train and went on our way.
Vang Vieng to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Feb 23, 2026
E
Etienne Long time for the ticket with you
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Feb 3, 2026
I
Iwona Everything on time, no problems, clear rules.
Vang Vieng to Luang Prabang, Train #C86 Second Class Seat, China Railway (中国铁路), Jan 29, 2026
AH
Arie HVery late recrive of tickets
Vang Vieng to Luang Prabang, Train #C92 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Jan 22, 2026
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Eugine EOn the 16th, I booked a train ticket on your platform for travel from Vang Vieng to Luang Prabang on the 18th. Your platform showed that my booking had been confirmed, but also stated that I still needed to wait for further confirmation from your platform, and that the booking would only be considered confirmed once the e-ticket was issued.
My hotel in Luang Prabang for the 18th had already been confirmed and could not be rescheduled.
However, until the afternoon of the 17th, I was unable to contact your company at all, including searching online for a contact phone number. I sent emails to you, but your replies were vague and unhelpful. As a last resort, I went directly to Vang Vieng train station to check the email confirmation you sent me. After checking, my name and booking could not be found in the system.
With no other option, I had to book a minibus early the next morning to reach my destination. I lost the money I paid for the train ticket and still had to endure a 7-hour bus ride.
I sincerely urge your company: if you do not have the capability to confirm train tickets immediately after customers have paid, please do not sell them. As for how reasonable it is to send a “re-confirmation” at a later time, please assess this yourselves.
Finally, please do not send me any further emails. I do not wish my mailbox to be treated as a trash bin. Thank you.
Vang Vieng to Luang Prabang, Train #C86 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Jan 19, 2026
FR
Frederike RThe train ticket had a different passport number on it, which caused some confusion at the entrance check. After showing my booking and passport, I was allowed to enter.
Vang Vieng to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Jan 18, 2026
C
Coline The agency got us the tickets we asked for and the paper tickets collecting was really quick and efficient.
Vang Vieng to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Jan 11, 2026
UG
Ulrich GI didn't like the service of 12go so much.
The train tickets arrived very late, and the need to pick up the tickets at a different place again, doesn't make it easier.
Vang Vieng to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Jan 9, 2026