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Liam CI booked a 15:05 train from Vientiane to Luang Prabang through 12Go, which was advertised at the time of purchase. However, this service was cancelled at short notice. My flight landed in Vientiane around 12:00, leaving me no other feasible alternative to reach Luang Prabang on the same day. As a result, I was left stranded in Vientiane overnight and forced to travel the following day, causing me to lose a full day in Luang Prabang that had already been planned and paid for.
I am very disappointed with the lack of reliability and communication, as well as the inconvenience and costs this situation caused. Travellers rely on accurate schedules, and in this case the cancellation completely disrupted my itinerary.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Sep 12, 2025
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Riccardo TTickets arrived at the very last moment and assistance wasn’t very helpful
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Aug 7, 2025
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Matt SThe train did not run. I only found out when chasing local agent for my ticket the day before.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Aug 6, 2025
AM
Antony MIt was punctual, comfortable and the staff were very polite. Thank you !
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Fast Train, Aug 6, 2025
LH
Li Hgood service. contact us when there is new time change.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Jul 18, 2025
JU
John UExcellent- well done !
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Jul 13, 2025
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Elizabeth BFAST & SMOOTH
Vientiane Railway Station to Luang Prabang Railway Station, Train First Class, Laos Fast Train, Jun 30, 2025
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Andreas SThe pick-up service worked perfectly. The first class seat number 1 C in the train was the worst seat ever. At the end of the carriage without a window and the backrest could not be adjusted
Vientiane Railway Station to Luang Prabang Railway Station, Train #C82 Taxi + First class train + Taxi, Laos Railway by RG Adventure (RG Adventure ), Jun 4, 2025
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James .
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Fast Train, May 27, 2025
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Maung MMy seats don’t have no windows. I can’t enjoy any view
Vientiane Railway Station to Luang Prabang Railway Station, Train #C92 First Class, Laos Railway by Naluang (Laos Railway by Naluang), May 26, 2025