PL
Pauline LThe seat were not confortable and I had the confirmation just 1h before departure
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 18, 2025
MC
Michel CA little over 2 hours to travel to Luang Prabang from Vientiane. Very efficient.Train was clean and comfortable.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 14, 2025
IO
Isabelle OHonestly, the organisation really needs improvement. The QR code is useless — you MUST print your tickets, otherwise you simply can’t board. This caused a huge waste of time.
We arrived 25–30 minutes early, and they printed the first ticket, then one minute later told me they couldn’t print the second one because “it was too late.” For a train, half an hour in advance should definitely be enough…
There was only one ticket counter open, the staff looked overwhelmed, and the line moved extremely slowly.
Outside, there were some women trying to help passengers, but they didn’t even look like official staff — no uniform. They were basically there to translate and explain things in English. Luckily, one of them was amazing and really helped me sort things out.
The train itself is new, clean, and the staff onboard is polite and well dressed, but it doesn’t make up for the rest:
➡️ two unexplained 30-minute stops,
➡️ very poor organisation,
➡️ and overall nothing close to the efficiency you find in Thailand.
In short, a lot of wasted time for no reason.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 11, 2025
ET
Elena TI booked tickets from Vientiane to Luang Prabang for tomorrow and was worried that they wouldn't be processed and approved quickly enough.
But everything went smoothly, the tickets were emailed to me, and the next day I went to Luang Prabang. I quickly cleared security at the train station entrance; there are kiosks inside where you can get tea, coffee, and snacks.
Passengers were allowed onto the platform to board the train 20 minutes before departure. The interior was clean, there was a restroom, and attendants offered snacks and drinks.
We arrived on time.
The train stations are new, large, and modern. And the trains are also new and fast.
Great travel experience. Highly recommended.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 11, 2025
FA
Frank AWe booked first class tickets for the train from Vientiane to Luang Prabang. The request was handled by a third party operator even so we paid 12go. The operator came back to us with the information, that the requested train is not running and we should choose between 3 other time options (as we have requested in the original booking, that in case the requested train is not available to change the time but not the date or the class). The operator only came back to us 16 hours before departure, with two tickets for the train we originally requested and in the first response form the operator was not running that day.
We requested a refund through the operator and also through 12go. The only response we have received were another confirmation now by 12go for the second class tickets and several requests to rate the service.
The tickest go on sale by the train company three days before. To only get a final confirmation 16 hours before departure for the wrong ticket is unacceptable and put the customer in and uncomfortable situation. Reading other customers comments, it seems that leaving the customer in the dark as long as possible and then issue a ticket that does not reflect the paid ticket, is part of the business model.
Our request for at least a refund for the change from first to second class is still outstanding as is any reply from 12go on this matter.
Vientiane Railway Station to Luang Prabang Railway Station, Train First Class, Laos Group Tour, Dec 7, 2025
TW
Tristan WExcellent service. Fast and comfortable.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Nov 29, 2025
CV
Cesar VSmooth experience ! totally recommended
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Nov 23, 2025
KP
Kevin PNo communication until the night before. No communication on the pick up. I had to take a taxi. This is very stressful and needs to be really improved.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Nov 13, 2025
PA
Philippe AWe didn’t have confirmation until 12 hours before departure
As the tickets can be issued 4days before we were expecting to get the tickets much sooner
So it was stressfull
But the train journey went perfectly.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Nov 10, 2025
ET
Eric TBooked first class, given second class ticket going backwards in middle seat. Was told my ticket would be issued in 8 hours. Took 3 days after I followed up. The Laos tour group you pawned me off to never replied to my message asking explanation as to why I didn't get a first class ticket. Is that what I paid for? Still not sure.
Vientiane Railway Station to Luang Prabang Railway Station, Train First Class, Laos Group Tour, Nov 9, 2025
