PL
Phattharawadi LThey sent me the wrong ticket. I booked two tickets. My ticket is correct, but my boyfriend’s ticket is incorrect. They sent a ticket for someone named Jonathan Berry, whom I don’t know. As a result, I had to buy a new ticket.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Feb 3, 2026
AL
Andrew LThe ticket was not properly booked with the operator and so I was unable to pick it up with my passport. This resulted in me having to book my own ticket on the next train, which was slow instead of Express.
Vientiane Railway Station to Luang Prabang Railway Station, Train #D887 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Feb 2, 2026
BM
Brent MThere was a problem my ticket which required that I purchase another ticket at the train station.
I have contacted 12GO support for a refund on the initial ticket.
If this is proceeds smoothly, then please change my rating to five stars and count me in as another happy customer.
Thanks very much!
Vientiane Railway Station to Luang Prabang Railway Station, Train #C86 Second Class Seat, China Railway (中国铁路), Feb 1, 2026
AT
Anna Tthe ticket arrived only at 3 am of the same day of departure at 9.50 am.
Vientiane Railway Station to Luang Prabang Railway Station, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Feb 1, 2026
SM
Syed MDespite my repeated messages I wasn’t contacted & there was no follow-up. I had to make my own arrangement to travel.to Luang Prabang.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Jan 27, 2026
M
Mads Great train.
Remember.... There is airport security. So like a plane, only carry-on luggage.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Jan 21, 2026
B
Bertrand Sécurité check keep my small knife .
Vientiane Railway Station to Luang Prabang Railway Station, Train #C86 First Class Seat, Laos Railway by RG Adventure (RG Adventure ), Jan 21, 2026
DM
Dominic MTrain was great. Booking it, however, is complicated through 12go. Glitchy website and app
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Jan 6, 2026
MB
Mariano BThe costumer support was actually really bad. I was stressed out for a day because I had no tickets and the response I got from the costumer support team was terrible and inaccurate.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 27, 2025
PL
Pauline LThe seat were not confortable and I had the confirmation just 1h before departure
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 18, 2025