TJ
Thomas JI had a problem with my voucher and a missing ticket confirmation, the operator was very nice, but only could tell me that he could not help me. So what experience can I describe?
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Oct 17, 2025
MP
Melanie PI booked my train tickets from Vientiane to Luang Prabang, and had a great expérience with 12go.Asia Team !
Vientiane Railway Station to Luang Prabang Railway Station, Train First Class, Laos Group Tour, Oct 16, 2025
DR
Dirk RTried to book the Trainticket as early as possible (~ 3days in advance as advertized) incl. Pickup at my Hotel. Nethertheless i Had to constantly ask for Status Updates without getting a propper Response until 11hrs before departure. This gives No confidence and reliable Feeling.
If there is an issue, let the customer know asap, If the current booking Situation is critical, do Not offer the possibilty to book it. The Advantage of using an app for bookings vanishes completly and in worst case ruins your whole schedule and further bookings already made.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Oct 14, 2025
HF
Hashan FI missed the train but managed to book a business class ticket. I recommend everyone to arrive at the airport about 1 hour prior to departure, as there is a long queue and a lack of communication skills to guide you with the e-ticket. I saw people struggling to print the e-ticket.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class Seat, Laos Railway by Family Service, Sep 26, 2025
N
Ng Only receive the QR code the day before the trip. Not much aircon in the vehicle that we took that day.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Sep 25, 2025
YK
Yshr KMy train was forced to stop approximately 30 minutes because of rockfall.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Sep 21, 2025
RT
Riccardo TTickets arrived at the very last moment and assistance wasn’t very helpful
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Aug 7, 2025
MS
Matt SThe train did not run. I only found out when chasing local agent for my ticket the day before.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Aug 6, 2025
AM
Antony MIt was punctual, comfortable and the staff were very polite. Thank you !
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Fast Train, Aug 6, 2025
LH
Li Hgood service. contact us when there is new time change.
Vientiane Railway Station to Luang Prabang Railway Station, Train Second Class, Laos Group Tour, Jul 18, 2025