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Victor EWe had to email 12go for getting the tickets. The taxi driver that was supposed to pick us up never showed up. We had to get our own taxi for reaching the train station... which is 15 km outside of the city. Luckily we got the tickets via email, but this happened only after having to chase it up the day before the ride.
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Train #C92 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Aug 5, 2026
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Ismael BGood Evening
Today I took a bus with your company at 11:30 to Van Vieng. The staff first put us in a van and then they told us that we had to get off to wait until 12:00 and leave things inside. My backpack is on the seat next to the chofer seat.
The staff kept our luggage in the van and we got in... and then they made us get off because we had to wait until 12:00 to leave. And all of us who climb on that go leave our belongings inside.
The staff took advantage of the fact that it had started to rain and they sat us in an area where we had no vision of the van. And that's where they took the opportunity to steal my money. Please speak to your staff and they will return it to me.
They told us that they would be insured but they took 550€ from me. Please contact the staff who were there this morning and return my money because otherwise I will go to the police office to report this fact.
I don't want to report it to the police because I know that the penalties here are very high for robberies. And I'm trying to manage it amicably with you
My belongings were right in the seat next to the driver because I was going to go in front. Please I don't want to cause problems for anyone but I need my money back. I realized that I was missing it when I went to exchange the money for the local currency
Here in Laos it's very difficult to get a site where they exchange euros € for the local currency. In every office there are cameras and it will be very easy to find out who changed euros. I prefer to be friendly and work it out peacefully and privately.
Thank you so much and i hope talking about with your staff and return my money.
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Van Standard, Family Service (Family Service), Aug 3, 2026
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Thomas FGood service, only the train changed so we couldn‘t go as planned.
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Train #C82 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Jul 28, 2026
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Gena PGreat service. Fast, professional, convenient.
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jul 25, 2026
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Jennifer Receiving some form of communication for confirm pick up times would have been nice.
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Train Second Class Seat, Laos Railway by Family Service, Jul 15, 2026
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Timothy RWas scammed at the security point by the Frontier Police. Took Swiss Army knife and opened bottle of whisky. Then said I could have it back if I paid money,
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Train First Class Seat, Laos Railway by Family Service, Jun 22, 2026
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Tamas OGreat trip. Quick. Clean. Organised. We arrived on time.
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Train #C86 Second Class Seat, China Railway (中国铁路), Jun 20, 2026
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Joela DGreat support. Everything ok!
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Train #C82 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Jun 18, 2026
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Jack GOn time and the seats were comfortable
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jun 14, 2026
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Keylee C(This is for the Vientiane -> Vang Vieng bus/van). It was okay. It was not the same van/bus as the picture, it was much older. But it worked so I don’t really care. Our hotel was out of the pick up area so we went to the sarah transport office (near veintiane night market area) 30min before the time it was scheduled for like we were told. We didnt end up getting picked up until 30min after the initial time we were given - so we were there waiting for almost an hour. Didn’t bother us, but that information just wasn’t clear. We were fine waiting there though, there was outlets to charge our phone and it was cool in the building.
Vientiane Northern Bus Station to Vang Vieng Northern Bus Station, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Jun 8, 2026
